Call Center Representative

Job Description

We are seeking a motivated and results-driven Call Center Representative to support our home care services through cold outbound calls. This role plays a key part in connecting seniors, adults with disabilities, and their families with information about home care services and guiding them toward next steps in the admissions process.

Key Responsibilities:

• Make a high volume of cold outbound calls to potential clients, referral sources, and community contacts
• Introduce and explain home care services clearly and professionally
• Assess basic needs and determine interest and eligibility for services
• Schedule follow-up calls, intake appointments, or referrals to admissions staff
• Accurately document call outcomes and client information in the system
• Meet daily and weekly call volume and performance goals
• Handle objections respectfully and maintain a positive, empathetic tone
• Follow all company policies, HIPAA guidelines, and compliance standards

Qualifications:

• Previous call center, sales, or outreach experience preferred
• Strong communication and active listening skills
• Comfortable making cold calls and handling rejection
• Ability to work in a fast-paced, goal-oriented environment
• Basic computer skills and experience with CRM or call-tracking systems
• Experience in healthcare, home care, or social services is a plus

Skills & Attributes:

• Confident, professional phone presence
• Persuasive yet compassionate communication style
• Organized and detail-oriented
• Self-motivated and reliable
• Ability to build rapport quickly over the phone

Work Environment:

• Office-based or remote (depending on company structure)
• Call center setting with structured schedules and performance metrics

Compensation & Benefits:

• Competitive hourly pay or salary
• Benefits package
• PTO

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person