Customer Experience Representative

Customer Experience Representative (Hybrid - Tuesday Through Saturday Shift)
At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the hospitality, hotel, or restaurant industries. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone's day—and that hospitality-first mindset is a strong requirement for this role.

We're a fast-growing family of HVAC, electrical, and plumbing brands, and we're raising the bar for what great service feels like.

Location:
This is a hybrid position. You must reside within a commutable distance of the following branch locations to be considered:

• Colorado: Colorado Springs, CO; Denver, CO; Fort Collins, CO
• Illinois: Woodstock, IL; Lake Forest, IL
• Nebraska: Omaha, NE; Lincoln, NE
• Wisconsin: Milwaukee, WI

Work Environment Note:
This role is primarily remote, allowing you to work from home most days. However, approximately 5% of your presence will be required at a local branch for occasional meetings or training. Additionally, if you experience internet connectivity issues at home, you will be expected to work at a branch location until connectivity is restored. T
his position requires a Tuesday through Saturday schedule (Sunday/Monday off).
Why You'll Love Working Here

• A Hospitality-First Culture: If you love creating great guest experiences, you'll thrive here. We celebrate teamwork, positivity, and going the extra mile to match the best in class service you're used to providing.
• Career Growth: We're expanding quickly, which means real opportunities to grow your career.
• Competitive Pay: $17–$22/hr plus additional earning opportunities.

• Strong Benefits Package (effective the 1st of the month after hire):

• Medical (3 affordable plan options), Dental, and Vision

• Company-paid Life Insurance, Short & Long-Term Disability, EAP (for you and your family)
• 401(k) with company match

• Paid Time Off + 9 Paid Holidays

• Professional Development: Ongoing training to help you sharpen your customer care and sales skills.

• Supportive Team Environment: You'll join a group that shares wins, supports each other, and truly enjoys the work.

What You'll Do

• Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care.
• Build relationships through professional and friendly communication by phone, email, and text.
• Recommend service memberships that help customers save money and protect their home systems.
• Make outbound calls to help customers stay on track with maintenance and service needs.
• Keep customer records accurate and follow up to ensure every detail is handled.
• Work closely with your team and participate in training to grow your service and sales abilities.
• Assist with additional tasks or special projects as needed.

What You Bring

• REQUIRED: A minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role. This foundation is critical to success in this position.
• A passion for helping people — especially when they're stressed or need quick support.
• Exceptional, Hospitality-level communication skills: consistently warm, patient, and intensely solutions-focused.
• Ability to stay organized, calm, and detail-oriented even during busy times.
• Comfort working in a fast-paced, high-volume service environment.
• Strong computer and typing skills, with experience using Outlook, Word, Excel, and phone systems.
• A competitive spirit paired with genuine teamwork.
• Home-services experience is a plus, but proven hospitality experience is weighted heavily.
• Bilingual (Spanish) preferred.
• High School Diploma or GED required.