General Manager

General Manager

Mussel House & Sports Bar | Annapolis, MD

Position Overview

The General Manager is responsible for the overall success of an elevated mussel house and sports bar that blends high-quality seafood, craft beer program, craft beverages, and a vibrant game-day atmosphere. This role requires a dynamic leader who can seamlessly manage refined hospitality alongside high-volume sports bar operations. The General Manager will drive guest satisfaction, team performance, and financial results while upholding brand standards and community presence in the growing Annapolis market.

Duties & ResponsibilitiesGuest Experience & Atmosphere

• Create a welcoming, energetic, and polished guest experience for both everyday dining and high-volume sporting events
• Harness an eye for attention to detail that aligns with the Ownerships expectations.
• Maintain elevated service standards while managing fast-paced game-day environments
• Ensure consistent food quality, beverage execution, cleanliness, and presentation
• Actively engage with guests, handle feedback and concerns, and build loyal repeat business

Leadership & Team Management

• Recruit, hire, train, and retain a strong management team and hourly staff
• Lead by example on the floor during peak service and major sporting events
• Establish clear expectations for service, professionalism, and teamwork
• Conduct performance reviews, coaching, and disciplinary actions as needed
• Promote a culture of accountability, hospitality, and enthusiasm

Operations & Service Execution

• Oversee daily front-of-house, bar, and service operations in coordination with kitchen leadership
• Manage staffing, scheduling, and labor controls for both regular service and event-driven volume
• Ensure compliance with all health, safety, and alcohol service regulations
• Maintain and enforce standard operating procedures (SOPs)
• Oversee AV systems, TV programming, and game-day setup to ensure optimal viewing experience

Financial & Business Performance

• Manage P&L performance, budgeting, forecasting, and cost controls
• Monitor labor, food, and beverage costs while maximizing revenue
• Analyze sales trends related to sports events, seasons, and promotions
• Collaborate with ownership on pricing strategies, promotions, and special events

Beverage, Bar & Seafood Focus

• Oversee bar operations including beer, craft cocktails, wine, and local/regional selections
• Ensure proper handling and presentation of fresh seafood, particularly mussels and shellfish
• Maintain vendor relationships and oversee inventory, ordering, and cost management
• Drive beverage sales through programming, promotions, and staff training

Marketing, Events & Community Engagement

• Lead game-day promotions, watch parties, and special events
• Represent the restaurant positively within the Annapolis community
• Support partnerships with local businesses and sports organizations
• Work with ownership and marketing teams on social media and promotional initiatives

Qualifications

• 3–5+ years of General Manager or senior restaurant leadership experience
• Proven experience in high-volume sports bar and/or upscale casual dining
• Strong financial management and P&L experience
• Knowledge of seafood operations and bar management preferred
• Excellent leadership, communication, and guest-service skills
• Ability to thrive in fast-paced, event-driven environments
• Flexible schedule including nights, weekends, and major sporting events
• Maryland food safety and alcohol certifications (or ability to obtain)

What We Offer

• Competitive salary plus performance-based bonus. Onboarding salary will be dependent on experience and Interview(s).
• Benefits package
• Opportunity to lead a unique elevated sports bar concept in Annapolis
• Growth potential within a hospitality-focused organization

Pay: $70, $100,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Work Location: In person