Administrative Support Specialist

The primary location of this position is the main Cullowhee, NC campus. This is not a remote work position.

This position is part of the Records and Registration team within the Registrar's Office. Its primary duties are:

• Processing requests for program adjustments, advisor changes, credit hour overloads, address and name changes
• Managing state residency and communicating to students
• Submitting enrollment reports to the National Student Clearinghouse, and resolving errors
• Assisting the Records and Registration team with processing and imaging forms, records management, monitoring the email inbox, overseeing outgoing transcripts, and other tasks as needed
• Being part of the registrar office's phone queue and responding to general inquiries via phone calls and walk-ins
• Performing other duties as assigned

The successful candidate will be someone who pays particularly close attention to detail; can manage their own processes, update documentation, and find ways to ways to improve processes; takes the initiative in learning more about Registrar Office functions and how their responsibilities fit within the mission of the office and WCU; enjoys working as part of a team and being a behind-the-scenes support person; communicates clearly and kindly both orally and in writing; and can advocate for students and other stakeholders to make processes increasingly service-focused.

Knowledge, Skills, & Abilities Required for this Position

• Eligible to work in the United States without sponsorship
• Excellent verbal and written communication skills
• Ability to work well as a member of a team and interact well with others
• Demonstrated initiative to resolve problems and respond to requests
• Strong organizational skills and keen attention to detail
• Prior experience managing records

Minimum Qualifications

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Anticipated Hiring Range

$38,500 - $41,450

Position Type

Permanent Full-Time

Number of Hours per Week

40

Number of Months per Year

12

Salary Band Range

$34,602 - $58,870

Salary Grade

For administrative purposes during the implementation of Career Banding this journey level posiiton is considered a Salary Grade 61.

Posting Text

Open Date

11/19/2025

Close Date

11/30/2025

Open Until Filled

No

Special Instructions to Applicants

Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of references (with complete contact information). For more information, please contact Sharon Painter at or

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Applicants must upload a DD-214 if claiming Veteran's Preference.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

Background/E-Verify

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Proper documentation of identity and employability are required at the time of employment.

Credential Verification

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

EOE

Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call or email at

University Safety

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC or the Office of University Police, 111 Camp Annex, Cullowhee, NC The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.