Receptionist

Schedule: Monday–Friday | 8:00 a.m. – 5:00 p.m.
Location: The Village at Brookwood | Burlington, NC

The Receptionist serves as the first point of contact for residents, visitors, and guests, creating a warm, welcoming, and professional experience for everyone entering our community. This role plays a key part in supporting resident engagement, campus communication, and front desk operations while maintaining safety, confidentiality, and exceptional customer service.

• Greet all residents, guests, and visitors with warmth, professionalism, and a service-focused attitude
• Provide directions and general campus navigation assistance
• Answer and route incoming calls using a multi-line phone system; take accurate messages as needed
• Maintain a clean, organized, and welcoming reception desk and lobby area
• Stay informed of community events, calendars, and activities to appropriately guide residents and guests
• Distribute flyers, memos, and other communications to resident mailboxes
• Update the resident informational phone line daily
• Maintain and update the Resident Absence Log
• Receive, tag, log, and distribute packages; notify residents or departments of deliveries

• High school diploma or equivalent required
• Minimum of two (2) years of customer service, hospitality, senior services, or related experience preferred
• Two (2) years of post-secondary education may substitute for experience
• CPR/First Aid certification preferred or ability to obtain
• Friendly, outgoing, flexible, and positive personality
• Strong communication, interpersonal, and organizational skills
• Ability to work cooperatively with residents, staff, and visitors while maintaining patience, courtesy, and professionalism
• Commitment to resident rights, safety, and confidentiality
• Dependable with strong time management and accountability
• Comfortable listening to resident, family, or visitor concerns and escalating issues appropriately

• Ability to speak, hear, write, bend, stoop, reach, and stretch
• Ability to lift up to 25 pounds frequently and up to 50 pounds occasionally
• Ability to recognize and report safety hazards and emergency situations
• Must follow all procedures related to equipment and supply usage

Join a team where your friendliness and professionalism truly make a difference in the daily lives of the residents we serve.