Systems Support Specialist

JOB SUMMARY:

Provides operational user support, training, customer service and assistance to all departments. Coordinates issue resolution with financial / records systems and clinical software system provider.

Schedule:

• 1.0FTE (40 hours)
• Mon-Fri

Compensation:

• $ DOE
• Robust Benefits Package

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Responsible for the education and training of staff for supported applications.

• Delivers education and training of staff for computer hardware, mobile devices, and telephone system hardware.

• Provides user support on software and hardware questions and problems.

• Assists computer users in resolving problem situations.

• Assists in performing maintenance on computer hardware.

• Provides departmental reports in response to management requests.

• Performs device setup such as for printers, PCs, mobile devices, telephones, etc.

• Interprets I.S. procedures and makes recommendations for revisions.

• Communicates updated information to system users at all levels.

• Manages the accuracy and currency of the system master files.

• Maintains, upgrades, and builds network nodes, infrastructure, connectivity devices, and servers at all levels for both wired and wireless LANs and WAN connectivity.

• Performs troubleshooting, configuring, and maintenance of the IP and analog telephone systems, as well as mobile cellular devices and tablets.

• Documents all work, including I.S. equipment repairs, maintenance and troubleshooting, and telephone system work.

ADDITIONAL RESPONSIBILITIES:

• Responsible for presenting to and teaching groups of people.

• Provides recommendations for strategies and resource allocation needed to meet system-related goals.

• Monitors quality improvement and auditing to insure full compliance with federal and state guidelines.

• Regularly covers the I.S. Help Desk phone and assist users with general I.S. issues.

• Assumes periodic on-call responsibility, providing after-hours and weekend technical support availability.

• Performs other duties as assigned.

QUALIFICATIONS (Required):

• Ability to effectively communicate information to system users at all levels.

• Education: BS degree in Information Systems or business field; or, high school diploma and related experience.

• Mastery of Microsoft applications including Microsoft Office Suite, Windows Operating systems and internet.

• Knowledge of TCP/IP network basic concepts: IP addressing, routing, switching.

ADDITIONAL DESIRABLE QUALIFICATIONS:

• Familiarity with health care financial information systems, (Cerner Revenue Cycle).

• Familiarity with electronic medical records systems (Cerner Millenium preferred).

• Microsoft, Cisco, CompTIA or other industry certifications.