Mgr Housekeeping

SUMMARY:

Under the supervision of the Director of Hotel Operations, the incumbent oversees and administers all housekeeping and textile operations while providing first class guest service. All duties are to be performed within the guidelines of all policies and procedures, Internal Control Standards, and objectives.

ESSENTIAL JOB FUNCTIONS:

• Creates, develops and implements an effective strategy of organization within the departments.
• Establishes realistic performance objectives for team members and provides guidance and assistance as needed.
• Perform daily inspection of rooms ensuring maximum efficiency, proper policies, and service standards.
• Establishes and maintains acceptable par level for all guest and operating supplies through periodic counts and internal controls.
• Formulates, administers, and enforces departmental policies and performance standards.
• Regularly reviews and evaluates job performance of team members, communicating unsatisfactory conditions, and working with associates to achieve expected performance.
• Enforces applicable federal, state, and local laws within department.
• Ensures the quality and integrity of departmental operations.
• Facilitates the flow of information within the departments, by organizing and presiding over regularly scheduled team meetings.
• Prepare detailed financial reports and ensure adherence to established budgets.
• Assist in preparing and investigating/resolving discrepancies in operating budgets.
• Investigates and resolves team member and/or guest situations.
• Maintain and implement departmental procedures.
• Ensure strict adherence to all company, departmental policies and procedures, and applicable state and federal regulations such as OSHA and MSDS.
• Interview, hire, train, schedule, appraise and supervise all directly assigned personnel.
• Always promote positive public and team member relations.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.

Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner always.
- Maintain a professional work environment with supervisors, managers, and team members.
- Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
- Must complete all required training programs within six (6) months from commencement of employment.
- Attend all necessary meetings.
- Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.
- Perform other duties as assigned my management.

EDUCATION/SKILLS/EXPERIENCE:

• Bachelor's degree from a nationally accredited four-year college or university in related field, preferred.
• 5-7 years progressive responsibility, supervisory experience, preferably in the hospitality industry with a 200 + room property, preferred.
• Demonstrated knowledge of and experience in cleaning and maintaining a 200+ resort style hotel including associated public spaces.
• Knowledge of the techniques, chemicals, and equipment associated with hotel housekeeping.
• Knowledge of hotel computer systems, telephone systems, and effective communications techniques.
• Knowledge of statistics.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to move in and around the hotel and casino floor.
• Candidate must be able to read, speak, and understand basic English.
• Must be able to respond calmly and handle many customers' demands in a fast-paced environment.
• Must be able to bend, stoop, crouch, kneel, twist, balance and work at a desk when performing clerical functions.
• Respond to visual and aural cues.
• Must be able to tolerate areas containing secondary smoke.
• Able to handle more than one function at a time by being well organized and pay attention to detail.
  Must be able to work the following equipment: computer, phones, copier, and 10 key adding machine.

CLOSING:

Caesars Entertainment, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming's golden age. Here you'll find everything a real gambler wants, and more.