Front Desk Associate

This Is Not a Typical Front Desk Job

This role is the first impression of Slix.

You are the voice, tone, and presence clients associate with our brand — whether they're calling to book a service, meeting us at an automotive event, or following up after a high-end detail.

If you are confident, polished, sales-minded, and comfortable representing a premium automotive brand, this role offers real growth and upside. If you are looking for a casual reception position, this will not be a fit.

What You'll Be Responsible For

Client Intake, Sales & Booking

• Answer inbound calls from new and returning customers responding to marketing, referrals, and promotions
• Identify client needs and confidently recommend appropriate services and add-ons
• Close bookings on the call whenever possible
• Protect the schedule and maximize revenue through smart upselling

Customer Experience & Issue Resolution

• Handle unhappy or concerned clients professionally and calmly
• Prioritize company reputation and long-term client relationships
• Resolve issues efficiently while documenting outcomes in the CRM
• Escalate issues appropriately when needed

Scheduling & Team Coordination

• Maintain a tight, accurate schedule for all services and technicians
• Communicate daily schedules and real-time changes to service providers
• Adjust for delays, cancellations, weather, or unforeseen issues

CRM, Marketing & Client Communication

• Maintain accurate client records in the CRM
• Ensure past clients receive follow-ups, newsletters, promotions, and educational content
• Track repeat business and reactivation opportunities

Inventory, Vehicles & Operations

• Track inventory levels for supplies, tools, and equipment
• Order supplies proactively to avoid shortages
• Monitor company vehicle readiness and maintenance schedules

Brand Awareness & Community Presence

• Represent Slix at automotive events such as Cars & Coffee, Goodguys shows, and enthusiast gatherings
• Engage confidently with potential clients and partners in public settings
• Explain Slix services and promotions in person
• Capture leads and coordinate follow-up after events

Financial Tracking & Reporting

• Track daily income and expenses
• Prepare weekly summaries for management
• Flag discrepancies or issues early

What We're Looking For

Required

• Strong verbal communication and confidence speaking with clients
• Sales or upselling experience (luxury retail, jewelry, automotive, or hospitality preferred)
• Comfort being on camera and representing a brand publicly
• Polished, professional presence aligned with a premium brand
• Strong organization and follow-through
• Ability to remain calm and composed under pressure

Preferred

• Experience in luxury retail, jewelry sales, high-end hospitality, or automotive
• CRM, scheduling, or front-office coordination experience
• Event or brand ambassador experience

Compensation & Growth

• $20–$21/hour base pay
• Commission and performance-based upside
• Eligibility for company profit sharing after 12 months
• 90-day performance review with growth opportunities
• Clear path for increased responsibility as Slix scales

How to Apply (IMPORTANT)

To be considered, applicants must submit:

• Resume (1–2 pages max)
• A 60–90 second video introduction answering:
• Who you are
• Why you're a good fit for a client-facing, luxury brand role
• Why Slix interests you

Applications without a video introduction will not be reviewed *

Please send video to

Final Note

This role requires professionalism, confidence, and consistency. We are building a premium brand and are selective about who represents it.

If that excites you, we'd like to hear from you.

Job Type: Full-time

Pay: $ $21.00 per hour

Expected hours: 35 – 45 per week

Language:

• English (Required)
• Spanish (Preferred)

Work Location: In person