Part-Time Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Part-Time Front Desk Agent, with Hilton experience, to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, a warm demeanor, and the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a welcoming attitude and assist with the check-in process.
• Manage phone systems to handle inquiries, reservations, and guest requests promptly and professionally.
• Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
• Handle guest complaints or concerns with empathy and professionalism, ensuring satisfactory resolutions.
• Maintain accurate records of guest information and transactions in the hotel management system.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Qualifications
• Previous experience with Hilton property management system required.
• Strong phone etiquette and excellent verbal communication skills are essential.
• Familiarity with front desk operations, including check-in/check-out procedures, is a plus.
• Bilingual candidates are encouraged to apply to better serve our diverse clientele.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong organizational skills with attention to detail in managing reservations and guest requests.
• A positive attitude and a commitment to providing outstanding guest services in a team-oriented environment.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry

Job Types: Part-time, Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Avondale, AZ Required)

Ability to Relocate:

• Avondale, AZ 85392: Relocate before starting work (Required)

Work Location: In person