Security Concierge Agent

Blackburn Protective Agency (BPA) proudly safeguards Nashville's most prestigious addresses within the Metro Nashville area. As a premier Nashville-based private security firm, we specialize in personal protective services, as well as commercial and residential security solutions throughout Middle Tennessee. Our dedicated team of Agents, Analysts, and Investigators is committed to ensuring the safety of our clients through comprehensive assessment, predictive analysis, and effective management of potential risks.

We are the leading provider of residential and apartment security services, particularly within the Condominium and High-Rise sectors across the Metro Nashville region. We understand the unique challenges faced by property managers, homeowners, and tenants and are dedicated to delivering tailored safety solutions. Our certified experts provide best practices and unwavering support to ensure the highest standards of safety and security.

Position Available: High-Rise Security/Concierge Agent

This position(s) being offered is in our High-Rise Security/Concierge Division.

All applicants MUST be Nashville based.

Position(s) Available: 3rd shift (full & part time)

Who We Are Looking For:

At BPA, we value your unique skills and qualities over prior experience. While backgrounds in military, law enforcement, or residential security are appreciated, they are not mandatory. We seek candidates with exceptional communication skills, physical fitness, a strong willingness to learn, integrity, and a collaborative spirit. Our merit-based promotion system rewards performance, fostering a culture where diverse backgrounds thrive. If you embody these qualities and are eager to contribute to a dynamic team, we encourage you to apply.

BPA seeks qualified individuals from diverse backgrounds who can bring their expertise to our mission. The ideal candidate for this role should possess the following qualifications/experience:

• Minimum of 3+ years of experience in residential, commercial, or high-rise security operations.

-Preferred backgrounds include Residential, Corporate, Technology, Military, or Law Enforcement Protective Security Details (PSD).

• Exemplary personal character, integrity, and professional demeanor.

• Strong interpersonal and communication skills with a customer-service-oriented mindset.

• Self-starter with the ability to follow protocols and work within a structured chain of command.

• Flexibility to work varied shifts, including weekends and holidays.

• Physically fit and drug-free, with the ability to pass a physical readiness test (pull-ups, push-ups, sit-ups, 800m run).

• Willingness to undergo pre-employment background investigations, polygraph testing, and random drug tests.

• Valid Tennessee Guard Card and Firearms Permit (both required).

• Reside within commuting distance to the greater Nashville area.

-Certified Concierge (a plus)

Key Duties and Responsibilities:

• Enforce all assigned rules, policies, and procedures.

• Maintain thorough knowledge of the assigned site, including streets and amenities.

• Work various shifts as assigned by the Site Supervisor.

• Assist in data collection and reporting of statistical information.

• Ensure compliance with entry requirements and respond to non-emergency calls for service.

• Monitor and respond to fire/rescue calls as needed.

• Enforce HOA CC&Rs, document violations, and maintain detailed reports of activities, incidents, and policy violations.

• Patrol assigned sites, including buildings, roadways, and amenities, to prevent criminal or unacceptable conduct.

• Maintain professionalism and courtesy at all times, even in challenging situations.

• Collaborate with local enforcement and public agencies when necessary.

• Perform all other duties as required by the operations division.

Ideal Candidate Profile:

The ideal candidate is passionate about security and safety and resides within commuting distance of Nashville. Key skills include exceptional customer service, strong communication, critical thinking, analytical abilities, and a solid understanding of risk management principles. Candidates must demonstrate discretion, confidentiality, and integrity while handling sensitive topics and risks. Relevant experience may include executive protection, alarm/camera operations, residential security, and emergency response.

Preferred Qualifications:

• 3+ years of experience in security, law enforcement, or military roles.

• Knowledge of security protocols and procedures.

• Ability to remain calm and act decisively in high-pressure situations.

• Physical fitness and self-defense skills.

• Attention to detail and situational awareness.

• Valid driver's license with a clean driving record.

• First aid and CPR certification (preferred).

• Fluency in additional languages and industry certifications (preferred).

Pay: DOE

Shifts Available:

• Evening shift

• Night shift

• Overnight shift

• Weekends (as needed or exclusively)

• Holidays

• Monday to Friday

• On-call

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Blackburn Protective Agency is an Equal Opportunity Employer. We provide equal consideration for employment to all qualified applicants without regard to race, ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

Pay: $ $22.00 per hour

Work Location: In person