Service Desk Analyst I

Synergy is looking for a part-time Service Desk Analyst available for the following schedule at 20 hours/week:

Monday 8AM - 12PM

Tuesday 3PM - 7PM

Wednesday 3PM - 7PM

Saturday 12PM - 4PM

Sunday 12PM - 4PM

Are you available these hours and still interested? If yes, read on

What You'll Do?

Our Service Desk Analyst I provides effective diagnostic evaluation of end-user needs and, in all cases, uses good judgment and timeliness in responding to and resolving each issue or complaint to the clients' satisfaction. Resolution includes identifying, researching, and resolving technical problems, timely responses to phone calls and email requests for technical support. This position also requires accurate documentation and tracking and monitoring the problem to ensure a timely resolution. Synergy's Analyst I takes the initial inquiries via phone or email and troubleshoots relatively simple hardware, software or network problems. Responsibilities are to service phone and email requests to exceed customer expectations and to recognize and escalate more difficult problems to Service Desk Analyst II.

What You'll Bring?

• 1-2 years of experience in a Help Desk environment preferred.
• HS Diploma required.
• Excellent oral and written communications.
• Working knowledge of fundamental operations of relevant software, hardware and other equipment.
• Logical, analytical, technical trouble shooting skills.
• Knowledge and experience of customer service practices.
• Knowledge of Active Directory and Microsoft Exchange preferred.
• Knowledge of mobile devices, including Apple and Android devices.
• Knowledge of Microsoft 365 and Microsoft Azure Admin portal.
• Display a sense of urgency.
• A+ certification preferred.

Why Join Us?

You'll be part of a collaborative, mission-driven team dedicated to delivering exceptional service and innovative solutions to the clients that shape our communities.

Synergy's Part-Time Benefits:

• Employee Stock Ownership Plan
• Flexible schedules
• Paid Time Off
• Paid Sick Leave
• Floating & Observed Holidays
• Certification & Training Reimbursements
• Dog friendly workplace