Senior Technical Program Manager

Safebox is a boutique IT-focused management consulting company committed to delivering cutting-edge technology solutions and strategic insights to help our clients thrive in an ever-evolving digital landscape. Our team of dedicated professionals works relentlessly to create exceptional value for our clients.

Summary:

We are looking to expand our team by adding a highly skilled Senior Technical Program Manager (TPM) / Business Systems Analyst (BSA) (remote) to join our client's Collaboration Products team. This team is responsible for managing the tech stack and ecosystem of the core collaboration technologies for internal employees across the globe; their mission mission is to deliver a streamlined, cloud-based collaboration tech stack that enables collaboration capabilities for internal teams so that they can collaborate effectively.

A candidate poised for success will have strong business acumen and experience as a Technical Program Manager as well as experience as a BSA. Critical success factors for a successful candidate include a knack of professional finesse to get things done, the ability to plan ahead, understand dependencies, foresee roadblocks, and take measures to ensure successful project completion. Assertiveness combined with a focus on building partnerships and a solution-oriented mindset are musts for this role. Additionally, the candidate must also be comfortable tactfully managing team members and stakeholders of various levels in stressful situations.

Responsibilities:

• Work as a strategic partner of the business by aligning with business groups on strategic vision and business priorities then be the liaison between business and technology
• Understand technology capabilities required to support business needs
• Develop and maintain a technology roadmap for applications in scope by proactively communicating and collaborating with business stakeholders
• Lead business requirements gathering sessions and analyze key business processes and requirements
• Understand business process, issues, use cases, requirements, system integrations, reporting and data flow in depth
• Drive productivity and creativity by improving existing processes or implementing new business processes through technology solutions
• Conduct comprehensive analysis of current and future application usage across teams & personas
• Collaborate closely with technical lead and engineers to translate business requirements into scalable and integrated technology design and solution
• Develop and implement best practices and governance for application access, usage, & data across the organization
• Work with business users to document, manage, and prioritize bug fixings and enhancements
• Drive enablement program to increase adoption of core applications (training, support documentation, office hours)
• Support business users on system configuration and administration including identifying system issues and troubleshooting and analyzing potential solutions including workarounds
• Support product development and release lifecycle by working with technical lead and developers to test and release new system functions to ensure on time delivery of new product and features including assisting with new releases and approving all User Acceptance Testing
• Participate in sprint planning and other team rituals, on-call for your area as well as other team rituals, with a focus on continual process reflection and improvement over time.

Qualifications:

• 10+ years of professional experience
• 5+ years of experience with SaaS technologies used by internal employees
• Noted experience with: Asana, JIRA, Airtable AND Smartsheets
• Experience in establishing effective business partnerships within and outside the organization
• Manage customer relationships to gather business requirements and processes to support needs fulfillment
• Highly responsive with strong interpersonal and written/verbal communication skills
• Ability to work independently, prioritize and juggle multiple deadlines and projects, and keep peers, partners, and supervisors abreast of activities
• Proficiency in leading user interviews, requirements gathering, creating, maintaining, and supporting all application development artifacts, including user stories, process flows, screen mockups, data diagrams, business rule definitions, design documents, and reporting scripts
• Strong analytical and system design skills, problem-solving skills, and a track record of seeing tasks through to successful completion
• Experience working in a technical environment and being able to clearly communicate technical concepts to both technical and non-technical audiences
• Excellent problem-solving skills, analytical mind, attention to detail, and investigative skills
• Experience working with self-service support tools in a high-growth company to promote shift-left initiatives as well as moving information and help from support staff to self-service knowledge repositories
• Consulting, Professional Services, Management, or Project/Program Management experience at a large company
• A Bachelor's degree from an accredited university is a must, and an MBA is preferred
• SAFe Certification (preferred).

Location: Remote

Please note:

• This is an 8 month contract position with possibly for extension
• Some hours outside of regular business hours may be required
• Direct application only – we do not accept staffing applications; no Corp to Corp
• Must be eligible to work in the US; we do not sponsor Visas
• Failure to answer all application questions may result in automatic rejection

Job Type: Contract

Pay: $ $120.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Application Question(s):

• Do you have 10+ years of professional experience, including at least 5 years supporting SaaS applications used by internal employees?
• Do you have hands-on professional experience with ALL of the following tools: Asana, Jira, Airtable, and Smartsheet?
• Have you led user interviews and requirements gathering, and produced artifacts such as user stories, process flows, or design documentation, while managing relationships with multiple business stakeholders?
• Are you comfortable working independently, managing multiple priorities, and communicating technical concepts clearly to both technical and non-technical stakeholders in a fast-paced environment?

Education:

• Bachelor's (Preferred)

License/Certification:

• SAFe Certification (Preferred)

Work Location: Remote