eCommerce Operations Manager

Albertsons-Safeway's Northern California Division has a field management opening for an eCommerce Operations Manager.

The eCommerce Operations Manager is responsible for driving operational metrics for our eCommerce business including Home Delivery, Drive Up & Go and other innovative channels to service our customers in their area of responsibility.

The grocery industry is undergoing dramatic changes driven by customer behavior across the entire lifecycle. Consumers are increasingly discovering new products on social or other digital platforms, shopping for deals on various apps, and increasingly purchasing through E-Commerce or other subscription services. Albertsons Companies has had a legacy of innovation in the grocery eCommerce business for over 15 years. Given the pace of changes in the industry, we are making significant investments in enhancing our digital capabilities.

Responsibilities

• Achieve P&L results and operational metric goals in stores across assigned operating area.
• Lead Home Shopping Department Managers in day-to-day operations to achieve their key metrics of on-time tilling, on-time delivery, picks per hour and out of stocks including delivery via third party logistics partners.
• Lead the field teams through expansion, business and environment changes as needed.
• Review eCommerce goals, metrics and performance with store leadership on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth.
• Work with Division Director of Ecommerce on launching innovative strategies and programs for ecommerce.
• Set and maintain high standards of quality, productivity, efficiency and service for our rapidly expanding business.
• Drive a culture of exceptional customer service within the frontline eCommerce staff.
• Ensure operational compliance with ecommerce policies and procedures.
• Manage, interview, hire and schedule a team of 50+ employees. Inspire and motivate field staff by providing on-going recognition, coaching and mentoring.

Salary range is $92,000 to $120,000 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

Qualifications and Experience

Education and Experience

• Bachelor's degree in related field or commensurate experience.
• 5+ years of previous retail operations/logistics/supply chain experience, including managing third party providers, preferably in ecommerce.
• Experience working across leadership levels and cross-functional partners.
• Experience in reading and understanding data and translating it to actionable items.

Characteristics and Leadership

• Passionate about customer service. Continuously seek opportunities to improve operational excellence.
• Strong business acumen and ability to analyze business trends and results, and to resolve complex situations.
• Strong ability to lead motivate, inspire, train and coach teams to a common goal of customer service.
• Extremely organized, with strong time management skills and ability to multi-task.
• Quick learner with strong problem solving skills and a natural talent for process improvement.
• Strong communicator and active listener who comes with an open-mind and is able to effectively incorporate store partners in key decisions
• Effective relationship-building skills, ability to cultivate strong partnerships across division partners

Why You'll Love Working With Us
At Albertsons Companies, people are at the heart of everything we do. Our commitment to thoughtful people practices is a cornerstone of our philosophy. We bring communities together through the joy of food and inspire well-being — and that starts with you. When you join our team, you bring your unique talents and make us stronger, better, and more connected.

Here's what we offer:

• Competitive pay with weekly payroll
• Exclusive associate discounts
• Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and more
• Paid time off: vacation, holidays, and sick leave (eligibility details at myACI Benefits:
• Career growth and development supported by leaders who invest in your success
• Inclusive, collaborative work environment with colleagues who reflect the communities we serve

Our Values

People First: We care deeply about our associates' well-being and invest in their growth.

Customer Driven: Every decision starts with what's best for our customers.

Diverse Perspectives: We listen, learn, and make better decisions when every voice is heard.

Raise the Bar: We stay curious, challenge the status quo, and innovate for the future.

Act as Owners: Integrity, pride, and accountability guide everything we do.

One Team: We celebrate teamwork and recognize each other's contributions.

Build Belonging: Diversity and inclusion are rooted in respect and dignity.

Commit to a Healthy Future: We partner to support our communities and the planet.

About Us
Albertsons' Northern California Division support office is based in Pleasanton, CA, supports the operations of 285 retail stores across northern California, northwestern Nevada, and Hawaii under the Safeway, Andronico's, Vons, and Pak 'n Save Foods banners.

Nationally strong and locally great, Albertsons Companies (NYSE: ACI) is one of the largest food and drug retailers in the U.S., operating:

• 2,200+ stores
• 1,700+ pharmacies
• 400+ fuel centers
• 22 distribution facilities
• 19 manufacturing plants
• across 34 states and the District of Columbia

Our vision: To be a retail leader admired for national strength and deep local roots—offering an easy, fun, and inspiring shopping experience. We celebrate the diversity of the communities we serve and strive to create a workplace where everyone can thrive.

Bring your flavor Help us build the future of food and well-being—starting with you.

Albertsons Companies is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

• For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.