veterinarian receptionist

The purpose of this position is to serve as receptionist at Valley View Animal Hospital, to perform record keeping duties, to perform clerical duties related to animal patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and staff. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.

MINIMUM QUALIFICATIONS:

Knowledge Of: General office practices and procedures including filing systems; receptionist and telephone techniques

Ability To: Perform clerical work with speed and accuracy answering multiple phone lines;

Typing speed of at least 45 words per minute;

Greet clients graciously and recognize the responsibilities involved in responding to client questions;

Understand and carry out oral and written directions;

Proficiently handle all forms of monies;

Maintain a neat professional appearance;

Maintain a harmonious and cooperative relationship with those contacted in the course of work

Education: Equivalent to completion of 12th grade

Experience: At least two years recent experience in general office work with increasing responsibilities

Recent experience at a veterinary hospital is a bonus

Receive telephone and personal callers, screen those that are handled by other staff members and take care of routine calls. The routine calls and provide knowledgeable sub-professional advice concerning the care and treatment of animals.

Follow established hospital policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunizations/tests are current. Recommend update of necessary immunizations/tests to clients.

Schedule appointments for the appropriate doctor after obtaining all necessary data concerning the animal and owner. Prepare all required forms such as animal clinical records, health certificates, immunization certificates, and euthanasia certificates in advance, if possible.

Review charts of patients being admitted for surgery and/or appointments for completeness of information and make new appointments or note changes in patient status as necessary. Weigh patient and escort the client/patient from waiting room to examination room. Assure that all financial obligations are met by owners or that acceptable arrangements have been made with Care Credit.

Collect client fees, make change, process credit cards, assist in making count of cash box. Prepare the daily posting report; balances cash and checks daily and makes