Cargo Claims Coordinator

JOB DESCRIPTION

Summary/Objective

Assists the Claims Manager with clerical and administrative duties in the Claims Department.

Essential Functions

• Handle cargo claims from intake to final resolution

• Investigate claims using bills of lading, survey reports, photos, and other evidence

• Determine liability and negotiate fair settlements with customers, carriers, and insurers
• Coordinate directly with our cargo insurance providers for filing and recovery
• Communicate clearly and professionally in English and Spanish with customers, agents, and internal teams across the Americas
• Maintain an accurate claims log and prepare management reports
• Identify ways to reduce claim frequency and improve recovery rates

Qualifications:

• Fully bilingual in English and Spanish (written & spoken) – required
• 2+ years of experience in cargo claims, insurance adjusting, or logistics coordination
• Strong analytical and negotiation skills with a sharp eye for detail
• Ability to remain calm, focused, and solution-oriented in a high-expectation, direct-feedback environment
• Comfortable managing multiple claims at once in a fast-paced environment
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Knowledge of maritime law, cargo liability, or container shipping is a big plus
• Associate's or Bachelor's degree preferred

What We Offer

• Salary: $48,000 – $70,000 per year (depending on experience and bilingual fluency)
• Medical, dental, and vision insurance
• 401(k)
• Generous paid time off
• On-site role in Sweetwater, FL with remote work option at management discretion
• Opportunity to grow within a stable, expanding company

Location On-site at our Sweetwater, Florida headquarters (remote work option available at management discretion)

How to Apply Please email your resume and a brief note explaining why you're a great fit to: Subject line: Claims Coordinator – (Your Name)

We are reviewing applications immediately and will contact qualified candidates for interviews.

Equal Opportunity Employer | No agencies please

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Great analytical skills are required to perform the job successfully. Employee needs to be able to work independently or with minimal supervision.

Position Type/Expected Hours of Work

This is a full-time position. Days and core hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. Overtime may be required at times. Flexibility to work from home or the office is also required.

Required Education and Experience

• One to three years of industry experience required

Work Authorization/Security Clearance

Employee must be authorized to work in the United States.

AAP/EEO Statement

King Ocean Agency provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.