Clinical Manager

Job Description:

Key Responsibilities:   

• Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated 

• Interprets operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues or expenses 

• Assists in hiring, evaluating, and terminating clinical personnel 

• Oversees and is responsible for the content and compliance of every clinical note, order, practice and process produced or performed by the clinical staff. 

• Responsible for orientation of new organization personnel. 

• Participates in the planning, development and implementation of in-services and continuing education programs to meet education and training needs of organization personnel 

• Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews. Assures for the quality and safe delivery of hospice services provided through the Organization 

• Assures compliance with all local, state and federal laws regarding licensure and certification of organization personnel and, maintains compliance to the ACHC Hospice Care standards 

• Promotes hospice referrals in the health care community

• Responsible for holding clinical staff accountable for meeting all productivity and quality standards. 

• Performs joint visits with associates at least semi-annually and documents their performance 

• Coordinates the on-call schedule, weekend schedule, and vacation schedule for all clinical staff. 

• Ensures patient care is performed according to agency policy and regulatory/state requirements 

• Responds to patient complaints in a timely and thorough manner with customer service as top priority.

• Documents complaints and communicates with associates in response to complaints as appropriate.

• Assists in auditing of charts in response to Adverse Event and OBQI reports.

• Participates in regulatory agency reviews 

• Accountable to counsel and develop associates in the meeting of their job expectations 

• Works cooperatively with intake and marketing staff in accepting new referrals 

• Performs visits and admissions as needed based on staffing availability and coverage during vacations or illness 

• Collects/trends all required data for PI program utilizing appropriate forms.

• Submits PI quarterly results to Compliance and Quality Manager 

• Other duties as assigned by the Executive Director

Affinity Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.