Medical Assistant

Role Summary

Support two SFM practitioners (combined panel ~300–500 patients) by coordinating pre-visit and post-visit workflows, facilitating communication, and ensuring clinical follow-through. The role may include periodic in-person tasks (e.g., scanning/filing, couriering documents, supporting patient kit logistics, assisting with local events/new-patient group sessions).

Key Responsibilities — Communication, Coordination, Workflow Refinement

· Communicate with clinicians via secure messaging app and work email (on your phone and laptop) to address patient-specific needs, special requests, and care coordination tasks.

· Triage and resolve patient FAQs using internal guidance documents, standardized handouts, and clinic SOPs; escalate appropriately.

· Occasionally facilitate a virtual New-Patient Orientation group (standardized slide deck/workflow; manage waiting room, chat, and follow-up links).

· Occasionally support longevity health screening assessments (brain health scans, cardiovascular health scans, and VO2 max testing with easy-to-follow protocolized platforms)

Key Responsibilities — Pre-Visit Preparation

· Confirm labs resulted and uploaded to the medical record.

· Obtain and upload external records (consult notes, imaging, specialist reports).

· Update medications and supplements to reflect any recent changes (including dosage/brand).

· Reschedule the visit if critical labs/records will not be available; set expectations with the patient.

Key Responsibilities — Post-Visit Follow-Through

· Ensure the patient has seen and understood the clinician's note; summarize key takeaways and action items in plain language.

· Verify next steps: orders placed, referrals/radiology submitted, pharmacy/supplement orders initiated or picked up; close the loop with patients and external partners.

· Track open tasks in the EHR/task system; update statuses and due dates.

· Confirm key referrals are completed and records made available (colonoscopy, sleep study, specialist referrals)

Documentation & Quality

· Document all communications and actions within the EHR/portal following SFM SOPs.

· Contribute to continuous improvement by suggesting updates to SFM templates, FAQs, and SOPs.

Minimum Qualifications

· 2+ years in a medical assistant, care coordinator, patient navigator, or similar role (in-person, virtual, or hybrid).

· Demonstrated HIPAA/PHI compliance and professional discretion.

· Proficiency with EHR/portals, secure messaging, email, spreadsheets, and cloud docs.

· Excellent written and verbal communication in English language; confident patient education and summarization skills.

· Reliable transportation for occasional on-site tasks within Moore County.

Preferred Qualifications

· Experience in Functional/Integrative/Lifestyle Medicine or direct-care/concierge models.

· Familiarity with common functional labs (e.g., supplement brands, specialty testing labs, stool testing), supplements, and referral workflows.

· BLS certification (or willingness to obtain); Notary (nice-to-have).

Core Competencies

· Proactive ownership: closes loops, anticipates needs, prevents last-minute surprises.

· Detail orientation: accurate data entry, meticulous record management.

· Patient-first communication: warm, clear, jargon-lite, action-oriented.

· Team discipline: consistent with schedules, SOPs, and documentation standards.

Tools & Environment

· EHR/Patient Portal, secure messaging app (Signal), email, video conferencing (Zoom/Teams), shared drives.

· Use of personal phone and laptop for work communications per SFM policy (MFA, passcodes, encrypted drive, private workspace).

KPI Examples (measured monthly/quarterly)

· ≥95% of pre-visit labs/records available ≥48 hours before visit.

· Median message response time ≤ 2 business-days.

· ≥90% post-visit action items initiated within 2 business day service level agreement (SLA).

· Patient communication quality (QA spot-checks) ≥ "meets" standard.

Compensation & Benefits

· Competitive; commensurate with experience ($18 - $24/hr range).

· Health/PTO/holidays (clinic to specify).

· Equipment stipend or reimbursement (if applicable).

· Compensation for additional skill training or certification (clinic to cover as needed)

Compliance

· HIPAA/PHI training, confidentiality agreement, background check, and policy acknowledgments required.

Application Instructions

· Submit resume/CV and a short cover letter describing your experience with care coordination and virtual patient communication.

· Include 2–3 concise examples of how you: (1) prepared a chart before a visit, and (2) ensured post-visit follow-through.

· Optional: provide a brief written sample (≤150 words) summarizing a hypothetical visit note into patient-friendly action items.

· How to apply: email

30/60/90-Day Expectations

· Day 30 (performance trial period): Complete HIPAA & SFM SOP training; demonstrate proficiency in pre-visit readiness and documentation; meet response-time SLA.

· Day 60: Independently run pre-/post-visit workflows; facilitate orientation group visit; ≥90% task closure within SLA.

· Day 90: Consistently hit KPIs; contribute at least one SOP or FAQ improvement; mentor incoming teammates as needed.

Equal Opportunity

SFM is an equal opportunity employer. We value service, discipline, teamwork, and a growth mindset. Candidates from diverse backgrounds are encouraged to apply.

Job Types: Full-time, Part-time

Pay: $ $24.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• On-the-job training
• Opportunities for advancement
• Professional development assistance

Work Location: Hybrid remote in Carthage, North Carolina 28327