Sr. Manager, Program Efficiency

Work Location:
Mount Laurel, New Jersey, United States of America

Hours
40

Pay Details
$115,440 - $186,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business
Personal & Commercial Banking

Job Description
As part of the Store Transformation team, this role ensures that every dollar invested in physical renovations and new builds drives maximum impact. This role provides oversight, structure, and transparency to make sure projects are not only delivered successfully but also align with our long-term strategy of designing stores that enable advice.

The Senior Manager, Store Strategy & Transformation leads the program management component of the groups process transformation. The job delivers complex intra-business and cross line of business projects, to gain consensus and buy-in to common approaches at an enterprise level.

Depth & Scope

• Develops change management strategy for the business line, by assessing impacts and ensuring effective management of change initiatives across the business
• May identify and lead high impact process improvement opportunities, with measurable results and positive impact to Customer, Employee, capacity, service levels and/cost to serve
• Supports vision and strategic leadership in developing, implementing and maintaining the Company's Business Excellence Model for all innovation and improvement project and program deliverables in Retail Store Operations
• Influences all levels of management and works with business lines to advocate for adoption of changes identified
• Develops program roadmap to enable delivery of iterative business enhancements and innovation program components
• Develops strong relationships with technology partners and provides business relationship linkage between project sponsors and technology management, as appropriate
• Oversees and provides direction and guidance to managers of component projects and team to ensure strong coordination of efforts amongst them
• Develops program governance and required reporting, monitors and controls program management plans
• Manages, monitors, and controls overall program performance and integration of component initiatives; makes necessary adjustments based on business priorities and issues
• Keeps informed of changing organizational strategies and priorities to be able to adjust course of the transformation program accordingly
• Consolidates and communicates project status to stakeholders, as per established governance model, and ensures awareness of significant changes to the program status in a timely manner
• Maintains strong relationships and communication with Business Excellence, Productivity Analytics and Workforce Management team, and supporting partners
• Identifies program risks and develops mitigation plans, monitors and controls project risks
• Identifies stakeholders and develops adequate resource plan to support program; ensures resources are mobilized across the program
• Tracks the contribution of each project to the overall business transformation (program) and ensures that all program issues are effectively resolved
• Ensures project management and communications teams work together, assessing the effectiveness of ongoing communication of milestones

Education & Experience

• Bachelor's degree or equivalent experience required in an analytical field such as Business, Engineering, Finance, Mathematics, Statistics
• 5-7 years related experience required in one or more of the following areas: