Patient Care Coordinator – Optometry Front Desk

Patient Care Coordinator – Optometry Front Desk (Check-In & Phones Focus)
Location: Maricopa, AZ
Job Type: Full-time
Pay: $17+ per hour, depending on experience and skills

About the Role

We're currently hiring for a front desk Patient Care Coordinator with a focus on intake and phone-based scheduling. This role is ideal for someone with strong communication skills who enjoys helping patients feel welcome and well-guided.

While our immediate gap is in phone-based intake and scheduling, we value cross-training across roles like optical support, billing, and pretesting. This position could be a great fit for a smart, trainable beginner or for someone with prior experience in optometry front desk, opticianry, or patient care.

Key Responsibilities

• Greet and check in patients upon arrival
• Answer incoming phone calls and respond to patient inquiries professionally
• Screen vision insurance eligibility and confirm whether we are in-network
• Walk new patients through our scheduling process and required paperwork
• Review submitted forms for accuracy and completeness
• Schedule appointments and follow-ups using EMR software
• Scan and file documents, maintain accurate electronic records
• Collaborate with the check-out/front desk team to ensure smooth patient flow
• Assist with general administrative tasks and front desk support

What We're Looking For

• 1–3 years of experience in a healthcare, optometry, or medical office setting (preferred)
• Strong phone etiquette, customer service, and communication skills
• Experience with EMR/EHR software (OfficeMate/Eyefinity a plus, but not required)
• Comfortable screening insurance coverage and guiding patients through processes
• Organized, punctual, and detail-oriented
• High school diploma or equivalent
• Must pass a background check and skills assessment

Schedule

• Full-time (37–40 hours per week)
• Monday–Friday only
• Office hours range from 7:45 a.m. to 5:15 p.m. (shifts may vary within that range)

Compensation & Benefits

• Pay range: $17–22/hour, depending on experience and skills
• Higher rates considered for candidates with added experience or ability to assist in multiple areas
• Health reimbursement benefit (QSEHRA)
• Vision benefits
• Paid holidays and sick leave
• Employee discounts on products and services

How to Apply

Please upload your resume and answer the following application questions:

• How far away from our office do you live, and how many minutes would it take you to commute to work?
• Based on your relevant experience, what would you consider a fair starting wage for this position as described?
• Upon receiving an acceptable offer, how soon could you start?

Work Location: In person

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How far away from our office do you live, and how many minutes would it take you to commute to work?
• Based on your relevant experience, what would you consider a fair starting wage for this position as described?
• Upon receiving an acceptable offer, how soon could you start?

Work Location: In person