Benefits Call Center Representative

Benefits Call Center Representative
ONSITE – Chesapeake, VA
Monday - Friday | 8:30 AM - 5:30 PM EST
Pay: $16/hour 

• Pay is $16/hour which may be below your state's minimum wage.  Please take this into consideration when applying. 

Some overtime may be required.
Growth opportunities

Health benefits for you and your family, including medical, dental, and vision, starting on day 1

About the Role

As a Benefits Call Center Representative, you'll support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options. You'll handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work.

Your strong communication skills, reliability, and ability to deliver excellent customer service will help create a positive experience for every caller.

Requirements:

We're looking for candidates with strong customer service skills and natural empathy. To succeed in this role, you must have:

• Previous call center experience with high-volume calls
• Experience with healthcare or employer benefits (highly preferred)
• Keyboarding and MS Office proficiency
• Basic computer knowledge (command prompts, shortcuts, troubleshooting)
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask effectively
• Ability to work independently with minimal supervision
• High school diploma or GED
• Successful background check & drug test (includes education and employment verification)
• Must be 18 years of age or older

Key Duties:

• Help participants understand plan options and provisions
• Respond to client inquiries via phone and web
• Complete customer-related transactions with limited supervision
• Meet accuracy and timeliness standards
• Document calls thoroughly in the case management system
• Complete callbacks promptly and escalate when necessary
• Follow call center policies, procedures, and performance metrics
• Provide guidance on required forms and next steps
• Perform additional duties as assigned
• Comply with all company policies and standards

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay rate for this role is $16.00.