Project Manager

Project Manager

Department: Operations / Project Management

Reports To: Director of Operations

*Applicants can respond to this job posting at

Job Summary

The Project Manager is responsible for overseeing post-sale project execution from customer onboarding through equipment installation, commissioning, and training. This role ensures smooth coordination between internal teams—including Sales, Engineering, Service, and Logistics—and the customer. The Project Manager acts as the primary point of contact, driving clear communication, adherence to timelines, and delivery of a seamless customer experience.

Key Responsibilities

Schedule and lead introductory Post-Sale Meetings, ensuring participation from Sales, Engineering, Service, and Logistics teams.

• Establish clear points of contact for each phase of the post-sales process, including the transition from Project Manager to Service Manager at installation start.

• Provide clients with documentation outlining team contact information, responsibilities, and the overall post-sales process.

• Introduce and provide guidance on the ZoHo Customer Portal.

• Prepare and distribute preliminary project timelines and calendars to clients, coordinating with internal and global teams.

• Confirm machine orientation and layout details, document updates, and share revisions with all stakeholders.

• Review site readiness, electrical setups, and installation requirements with customers.

• Collaborate with Engineering, Logistics, and Service to verify all pre-installation needs and provide final electrical and custom machine layouts.

• Drives accountability across teams by ensuring timely completion of project tasks, aligning deliverables with customer-defined timelines, and proactively mitigating delays to keep projects on schedule and within scope.

• Other duties as assigned.

Qualifications

• Bachelor's degree in Project Management, Engineering, or related field (or equivalent experience)

• 3–5 years of experience managing technical or equipment installation projects

• Proven ability to lead cross-functional teams and manage complex timelines

• Strong communication and client-facing skills

• Proficiency in project management and CRM tools (ZoHo experience preferred)

Skills & Competencies

• Excellent organizational and documentation skills

• Strong problem-solving and decision-making abilities

• Technical understanding of manufacturing or industrial equipment

• Comfortable collaborating with global teams and customers

• Detail-oriented with a focus on quality and customer satisfaction

Work Environment / Schedule

• Primarily office-based with some travel to client sites as needed (domestic and international)

• Standard business hours with occasional flexibility for client meetings across time zones

Compensation Range

Starting at $70,000 - $80,000 annually, based on experience and qualifications.

Benefits

•

Major medical, vision, and dental insurance

• Company-paid life and disability insurance

• 401(k) with company match

• Paid time off and holidays

• Professional development and training opportunities

• Travel reimbursement and per diem for site visits

• Collaborative, team-oriented work environment with growth potential

About the Company

X-Series USA is a leading provider of advanced manufacturing equipment solutions designed to empower innovation and efficiency across industries. Our team works closely with global partners to deliver high-quality, precision-engineered systems backed by exceptional customer service and technical support.

We value integrity, teamwork, and a continuous improvement mindset—striving to deliver excellence in every interaction. Joining X-Series means being part of a dynamic, fast-paced organization dedicated to helping customers succeed and growing alongside a passionate, skilled team.