Customer Success Manager

Why Join Sensi.AI

Sensi.AI is transforming the world of home care through agentic AI - and we're just getting started. As a hyper-growth startup, every team member has the opportunity to make a real impact on people's lives while working as part of a global, collaborative team in a flexible hybrid environment.

About The Role

Sensi Customer Success Managers (CSM) are the main point of contact for all of our customers post sale. In partnership with our implementation and clinical teams you will lead the renewal and growth of our existing customer base. A CSM will be responsible for building and maintaining strong relationships with our clients. This role is pivotal in ensuring that our customers achieve their desired outcomes while maximizing the value they get from our solution. The CSM will serve as a trusted advisor, helping clients to navigate our products and services, and proactively addressing their needs to ensure high levels of customer satisfaction.

This role is based in Austin, TX, with a hybrid work setup, combining in-office collaboration with remote flexibility.

Key Responsibilities

• Own the customer and lead all business efforts for your assigned portfolio of accounts post-sale
• Take the ultimate responsibility for the renewal and growth of your customers
• Serve as the subject matter expert and trusted advisor to your customer providing them with guidance on Sensi's best practices and their overall care operation
• Identify and cultivate adoption and growth opportunities
• Lead virtual and in-person executive business reviews with your customers
• Manage onboarding of customers in tandem with our clinical enablement and implementation teams
• Develop a level of trust and integrity with your clients that evolves new customers into champions and referenceable advocates for Sensi
• Advocate for your customers internally by partnering with engineering, product, support to drive the Sensi roadmap on their behalf

Requirements:

• 4+ years of customer facing experience in customer success and