Front Office Coordinator

About Us:

Gulf Coast Physical Therapy is a division of Gulf Coast Integrative Health. We are building something unique for our patients and employees. We believe that our minds and bodies work together and so should our patients' medical team. We integrate the efforts and skills of physical therapists, mental health professionals, and family medicine physicians to treat the whole person. We need people eager to think outside of the box and breakdown traditional silos that separate medical professionals from each other.

Job Summary:

The Front Office Coordinator is the first point of contact for patients and plays a key role in ensuring smooth daily operations within the clinic. This position is responsible for delivering excellent customer service, managing patient scheduling, verifying insurance benefits, and supporting the clinical team with administrative tasks. The ideal candidate is organized, detail-oriented, friendly, and able to thrive in a fast-paced healthcare environment.

Opportunities & Benefits:

• Benefits package including dental insurance, vision insurance, PTO, paid holidays, and a Simple IRA program.
• Be a part of a small town clinic.
• No work on weekends or holidays

Job Requirements:

• Greet patients warmly, check them in/out, and provide a welcoming clinic environment.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Schedule new and returning patient appointments, ensuring efficient provider calendars and patient flow.
• Manage appointment reminders, cancellations, and rescheduling.
• Collect copays, deductibles, and outstanding balances at check-in.
• Verify patient insurance benefits for physical therapy services prior to the first visit.
• Confirm coverage, visit limits, authorization requirements, and patient financial responsibility.
• Communicate insurance information clearly to patients and document details in the practice management system.
• Ensure accuracy and completeness of patient demographics, intake forms, and required documentation.
• Assist physical therapist or physical therapist assistant as needed
• Uphold HIPAA and clinic privacy standards.

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical office, physical therapy clinic, or healthcare front desk strongly preferred.
• Knowledge of insurance verification and medical terminology is a plus.
• Strong organizational skills, attention to detail, and multitasking ability.
• Excellent communication and customer service skills.