Front Desk Assistant

Description
The
Front Desk Assistant
is a part-time administrative support role responsible for providing excellent customer service, managing communication at the front desk, and assisting with basic scheduling and EMR documentation. This role supports the smooth operation of our pediatric clinic and may assist the patient services team as needed.

Patient Communication & Front Desk Support

• Manage the main phone line (calls and texts)
• Provide a warm, professional presence to patients and families when covering the front desk

Scheduling Coordination

• Complete same day reschedules or coverage adjustments when a therapist or patient is absent
• Ensure accuracy of appointment presets through regular audits
• Action status updates weekly and follow up with therapists as needed

Quality Assurance & EMR Maintenance

• Perform routine Patient Chart Audits to verify accuracy and compliance
• Maintain up-to-date documentation in the EMR for all changes and communications

Team Collaboration

• Participate in team meetings and share updates on assigned duties
• Communicate clearly with other Patient Services team members and clinical staff
• Uphold HIPAA standards and maintain confidentiality
• Report equipment or office needs to the supervisor as needed

Training Will Be Provided On

• Fusion EMR functions relevant to scheduling and communication
• Professional communication etiquette (phone/text/email)
• Understanding of patient workflows and scheduling protocols

Supportive Roles/Cross-trained

• Parent/Patient Communication
• Manage incoming communication (text/call) to the front desk and handle accordingly
• Taking payments
• End of Day Duties/Closing Duties

Requirements

• Experience: Previous front desk experience including electronic communication, scheduling, and patient interaction.
• Skills & Knowledge: Willingness to learn EMR systems, scheduling software, and electronic communication.
• Performance & Responsibilities: Ability to multi-task, problem-solve, and handle a high workload efficiently.