Client Service Representative

We Speak Safety and Efficiency:

In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand.

Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money.

With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant. Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology.

At Fleetworthy, you're in the driver's seat

Under general supervision, provide excellent service to the organization's customers by staying on top of compliance standards and regulations and keeping carriers up to date and compliant through daily data validation, quality control, addressing and resolving inquires, and problem solving to reach the best possible outcome keeping both customer satisfaction and organization in mind.

Job Duties

• Responds in a timely manner to all communications from assigned clients.
• Maintains a positive and reliable relationship with their assigned clients.
• Addresses and resolves customers inquires, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions.
• Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms.
• Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible.
• Maintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriate policies and communication channels to maintain privacy.
• Communicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success.
• Performs other duties as assigned or requested based on skill set.
• Maintains a consistent schedule/presence both with availability for clients and in participating in team or company activities.

Experience

• High School diploma with one year of customer service experience preferred.
• Excellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented.
• Ability to exercise independent judgement with respect to matters of significance.
• Must be able to multi-task and be comfortable working with a variety of personalities including clients and co-workers.
• Knowledge with Microsoft Office suite including Outlook 365, Word, and Excel.
• Ability to learn, understand and utilize the company and department systems.
• Openness to various processes and procedures, changing regulations and fluctuating expectations depending on element of task required.
• Ability to sit at desk for extended periods of time, proficient typing skills, engaging with virtual screen as primary function of daily work.

Work Location

• In office. This is not a remote position.

What's in it for you?

• An amazing benefits package so you can rest assured your needs are taken care of.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• Monday to Friday schedule with regular hours.

What Drives Us to Work Every Day:

• We pride ourselves on making a difference, for our employees, clients, and their businesses.
• We accept team members for who they are and what they bring to the table.
• We are proud to build all our relationships based on transparency and trust.
• We are a team of energetic and curious individuals passionate about the work we do every day

Our CoreValues – We are 1TEAM

• People 1st - People 1st We win as a team by collaborating, having each other's backs, and bringing out the best in each other. We always treat others as they would like to be treated.
• Trust - We inspire trust by delivering on our promises, owning outcomes, being transparent in our communications, and acting with integrity.
• Every Trip Matters - Because every trip that our customers take is important to them, it's important to us. Whether it is a load being hauled across the country or a service vehicle traveling on a toll road, our customers count on us to deliver the right expertise, software, and data to make every trip safe, efficient, and productive.
• Always Innovating - We solve for the customer and focus on outcomes. We are nimble in our approach. When we fail, we fail fast and learn from it. We are here to disrupt, not to fit in.
• Mindset - We are committed to a growth mindset. Our efforts and attitudes are what determine our abilities. We embrace good criticism. We seek new challenges. We never stop learning.

About Bestpass: Bestpass is a comprehensive