program manager, Go-To Coffeehouse Operations

Now Brewing – program manager, Go-To Coffeehouse Operations & Implementation Canada #tobeapartner

From the beginning, Starbucks set out to be a different kind of company one that not only celebrated coffee and its rich traditions but also fostered a sense of connection. We're known for developing extraordinary leaders who share this passion and are guided by their service to others.

The Program Manager on the Go-to-Coffeehouse team will focus on driving excellence in implementation in our coffeehouses across Canada. In this cross-functional role, you'll partner with cross functional teams to enable partners in our coffeehouses to implement and sustain programs in their coffeehouses so that they can deliver Green Apron Service and drive business growth. You'll lead initiatives that improve store operations and drive better outcomes for our partners.

As a program manager on the Go-to-Coffeehouse team, you will:

Strategic Alignment

• Determine why and how multiple projects focus on strategic alignment.
• Drive holistic strategy, orchestration, and delivery.
• Apply strategic thinking across a broad scope of initiatives.

Program Leadership and Governance

• Oversee and orchestrate programs spanning multiple related projects.
• Drive program strategy to ensure alignment with business goals and outcomes.
• Manage interdependencies across projects; optimize and prioritize resource allocation across programs.
• Keep portfolio leadership informed to support strategic prioritization and governance across the organization.

Change Management and Communication

• Lead stakeholder communication and change management; ensure alignment and accountability through clear RACI modeling.
• Communicate program updates and outcomes to stakeholders at all levels, providing visibility into progress, risks, and impact.

Execution and Delivery Excellence

• Prioritize change plans with tools, expectations, and feedback loops to land initiatives successfully.
• Define and document program requirements by translating operational needs into clear, actionable briefs.
• Collaborate with cross-functional teams to ensure coffeehouse solutions are efficient and enhance the partner experience.
• Establish clear goals, timelines, and success metrics for each initiative, ensuring transparency and accountability throughout the program lifecycle.
• Ensure partner-centric design and implementation by incorporating feedback from store teams and field leaders into program development and execution.

We'd love to hear from people with experience in:

• Driving strategic initiatives and operational execution in large, matrixed organizations.
• Leading complex, cross-functional programs with measurable business impact.
• Proven ability to influence stakeholders and drive alignment across teams
• Experience navigating ambiguity and owning outcomes from planning through execution.
• Strong business acumen and ability to connect program goals to broader organizational strategy.
• Demonstrated ability to build collaborative relationships and foster team effectiveness.
• Bachelor's degree preferred.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or