Customer Service Advisor

At Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect. We are an ESOP-owned company with a customer-first focus. We realize the decisions we make about investments and operating practices ultimately affect the lives of our co-workers, families and business partners. And like those who went before us, every one of us takes that responsibility seriously.

Businesses:
Briggs Equipment, Briggs Earth & Ag, Briggs Truck & Rail, Briggs Warehouse Solutions

Mission Statement:
Keep business moving by being proactive, accessible, knowledgeable and above all else safe.

Value Proposition:
We are an ESOP-owned company with a customer-first focus. Our solutions experts help keep your business moving by being proactive, accessible, knowledgeable and safe.

Values:
Balance, Respect, Integrity, Growth, Grit, Safety

Competitive Benefits

• 401(k)
• Educational Assistance
• Employee Assistance Program (EAP)
• Employee Stock Ownership Program (ESOP)
• Hands On and Virtual Training
• Paid Holidays
• Paid Time Off

Simply stated, Briggs team members strive to do the right thing by exceeding the expectations of each other, our customers and our community.

Position Purpose
The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department within the assigned location. Ensures all Briggs Industrial Solutions standards are adhered to and executed consistent with company direction.

Principal Responsibilities And Duties

• Actively create and maintain a positive and professional experience for internal/external customers; reflective of the Company's standards and core values
• Dispatch, assign and monitor technicians to service calls in compliance with Company policy and based on technical certification levels and/or skillset and proactively communicate with external customers to update technicians scheduling, service repair completions, quotations, delays, etc.
• Monitor the progress and productivity of technicians on a weekly and monthly basis using the business system tools provided
• Verify unit information and repair description submitted by external customers for Technicians to efficiently order parts required to complete repair
• Communicate with customers when additional product support opportunities are identified by technicians and secure approval to proceed with quotation and or completion
• Request purchase orders from external purchase order required customers for service repair