Medical Receptionist

Job Overview
We are seeking a professional and detail-oriented Medical Receptionist to join our healthcare team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service and ensuring smooth clinic operations. This role involves managing patient appointments, handling medical records, verifying insurance information, and supporting administrative functions within a busy medical office environment. Familiarity with EMR system eClinicalWorks is highly preferred.

Responsibilities

• Greet patients warmly and professionally at the front desk
• Manage high volume, multi-line phone system with excellent phone etiquette
• Schedule/cancel/reschedule patient appointments using EMR/EHR system eClinical Works
• Verify insurance coverage/benefits and perform insurance verification processes efficiently
• Manage patient check-in and check-out procedures, including intake and documentation review
• Collect patient co-payments, deductibles, co-insurance, patient balances at the time of service.
• Maintain accurate medical records in compliance with HIPAA regulations and health information management standards
• Ensure all patient data is entered into the EMR system accurately
• Clear understanding of patient registration, referrals, authorization, eligibility, and collections.
• Utilize computer skills in Microsoft Office

Qualifications

• Prior experience in a medical office or healthcare setting is required.
• Knowledge of EMR/EHR systems such as eClinicalWorks
• Familiarity with medical insurance verification and benefit processes
• Understanding of HIPAA regulations and health information management standards
• Strong organizational skills with attention to detail in documentation review and record keeping
• Excellent communication skills with professional phone etiquette; bilingual abilities are a plus
• Proficiency in computer applications including Microsoft Office (Word, Excel) and typing skills (10 key typing)
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining high levels of accuracy
• Referral and prior authorization experience a plus

Skills

• Self-motivated
• Ability to problem solve and work independently
• Excellent verbal and written communication skills
• Ability to multi-task in fast paced environment
• Detail oriented, organized, and helpful

Hours Required

Monday-Thursday 8:00 am to 5:00 pm

Friday 8:00 am to 12:00 pm

Join our team to contribute to providing outstanding patient care through efficient administrative support. We value professionalism, attention to detail, and excellent customer service skills in our Medical Receptionists.

Job Type: Full-time

Pay: $ $18.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off

Experience:

• Medical receptionist: 1 year (Required)

Work Location: In person