Operations Support Specialist

Operations Support Specialist

We're hiring a Operations Support Specialist team member to be an operational support role responsible for enabling consistency, accuracy, and follow-through across daily warehouse and business operations. Reporting directly to the Operations Manager, this position provides administrative and operational continuity, serving as a central coordination point that supports leadership effectiveness, customer service reliability, and compliance readiness in a fast-paced food distribution environment.

Key Responsibilities:

Operations Coverage & Leadership Support

• Serve as primary point of contact during Operations Manager absence

• Ensure continuity of operations and issue resolution

• Coordinate across warehouse, purchasing, and customer service teams

Documentation, Reporting & Compliance

• Maintain operational reports and documentation

• Support audits and compliance reviews

• Ensure audit-ready records at all times

Purchasing & Vendor Coordination

• Prepare purchase orders and track deliveries

• Communicate with vendors on pricing and availability

• Maintain purchasing records

Customer Service & Order Entry

• Process customer orders accurately

• Resolve customer inquiries

• Coordinate fulfillment with warehouse teams

Food Safety & Quality Compliance

• Support food safety programs

• Maintain compliance documentation

• Assist with inspections and audits

QUALIFICATIONS:
Education: High school diploma required; Associate degree preferred

Experience:

• 2–4 years operations or warehouse support experience

• Customer service experience a plus

Other Knowledge, Skills, Abilities

• Proficiency in Microsoft Office, including but not limited to Outlook, Word, and Excel

• Strong organizational skills

• Strong communication skills
  • Food safety knowledge a plus
  • Order or data entry
  • Attention to detail

KPIs

• Order Entry Accuracy ≥ 99%
  • Purchase Order Accuracy ≥ 98%
  • PO Tracking Timeliness: 100% within 24 hrs
  • Documentation Accuracy: 100%
  • Customer Issue Resolution ≤ 1 business day
  • Food Safety Compliance: Zero non-conformances
  • Process Improvement Contributions ≥ 1 per quarter

Work Environment/Other information:

1. Office/Warehouse environment

2. Willing to work occasional evenings/weekends as needed

3. Lift, push, or move product that weighs up to 50 pounds

What We Offer

• Full-time schedule
• Overtime opportunities
• Hands-on, active work environment
• A team-focused workplace with room to grow
• Full Benefits

Pay: $ $28.40 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending