Front Desk Agent/Night Auditor

Duties
- Greet and welcome guests with a friendly and professional demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with luggage storage, transportation arrangements, and other concierge services
- Process payments and maintain accurate records of guest transactions
- Maintain a neat and organized front desk area

Requirements
- Previous experience in hotel management or hospitality is preferred
- Strong customer service skills with a focus on guest satisfaction
- Excellent communication skills, both verbal and written
- Multilingual skills are a plus (specific languages can be mentioned)
- Proficient in phone etiquette and handling phone systems
- Ability to handle difficult situations with professionalism and composure
- Strong attention to detail and organizational skills

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as requested to meet the ongoing needs of the organization.

Please submit your resume highlighting your relevant experience for consideration.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Work Location: In person