Amazon Connect Voice Architect

Job Title: Amazon Connect Voice Architect
Location:
Plano, TX

Experience:
10+

RTTO:
5 Days Onsite

*Responsibilities: *

• Design and implement scalable contact center solutions using Amazon Connect and AWS services.
• Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
• Develop and optimize contact flows, IVR, and call routing strategies.
• Integrate Amazon Connect with AWS services and automate workflows using Python.
• Build and maintain real-time audio/video solutions with WebRTC for web.
• Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
• Ensure security and compliance with AWS best practices and regulatory standards.
• Conduct interoperability testing, quality assurance, and performance optimization.
• Integrate contact center platforms with ServiceNow CRM for seamless workflow.
• Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
• Monitor and analyze metrics, reports, and dashboards to improve operations.
• Create technical documentation and architectural diagrams.
• Train and support stakeholders on system usage and best practices.
• Collaborate with IT, operations, and business teams to deliver effective solutions.

Job Title: Amazon Connect Engineer
Location:
Plano, TX

Experience:
8+

RTTO:
5 Days Onsite

*Responsibilities: *

• Design, implement, and support cloud-based contact center solutions using Amazon Connect and AWS services.
• Develop and maintain infrastructure as code using Terraform for automated cloud resource provisioning.
• Build, deploy, and optimize applications and integrations using Python (or Java) within the AWS ecosystem.
• Engineer and manage Amazon Connect environments, including configuration of IAM, Lex, Lambda, KMS, S3, and Kinesis.
• Create and maintain CI/CD pipelines using Jenkins/Jules and manage code repositories with Git/Bitbucket.
• Rapidly prototype proof-of-concept solutions and scale them to production-ready systems.
• Implement and support RESTful APIs for contact center integrations and automation.
• Collaborate with cross-functional teams to deliver secure, scalable, and resilient voice solutions.
• Drive continuous improvement in infrastructure engineering, automation, and data fluency.
• Support container orchestration and deployment in AWS Cloud environments.
• Apply best practices for data security, compliance, and call recording in telephony platforms.
• Stay current with AWS certifications and emerging cloud technologies.

Skills: lex,amazon connect,contact center architecture,voice over ip (voip),aws