Associate, Product Management

When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

As an Associate of Product Management & Operations, you will provide critical support to the Product team in both day-to-day product execution and operational oversight. This role offers exposure to product strategy, analytics, and cross-functional collaboration, while also building foundational skills in product operations, controls, and risk management. You will split your time between supporting product managers with business management tasks and performing core operational functions to ensure our products run smoothly and effectively.

What You'll Do

• Assist with lender and school set-ups, disclosure management, and other operational activities tied to loan originations.

• Support product and pricing controls monitoring, reporting, and exception research to ensure a strong risk and compliance posture.

• Provide support for audits, risk assessments, and regulatory reviews by preparing materials and liaising with risk/control partners.

• Contribute to process mapping and improvement efforts to identify efficiencies and validate that controls mitigate business/operational risks.

• Coordinate with product managers to help launch new features and functionality with proper business and controls oversight.

• Partner with cross-functional teams (Marketing, Credit, Technology, Risk, Finance, Operations) to support product initiatives and ensure alignment.

• Provide day-to-day support to the Product team, including preparing analyses, monitoring performance, and developing executive-ready updates.
  

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

• Bachelor's degree required; advanced degree a plus but not necessary.

• 0–2 years of experience in Financial Services, Operations, Risk/Controls, Consulting, or related field (internships or project work acceptable).

• Strong organizational and analytical skills with attention to detail.

• Ability to multi-task, prioritize, and learn quickly in a fast-paced environment.

• Strong communication skills (oral and written), with a willingness to collaborate across teams.

• Interest in product management, operations, and financial services; eagerness to grow into more advanced product responsibilities.
  

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

• Competitive base salaries 

• Bonus incentives 

• Generous PTO, Floating Holidays and 12 Federal Holidays observed

• Support for financial-well-being and retirement 401k with employer match

• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

• Employer paid short-term/long-term disability and basic life insurance  

• Flexible hybrid working arrangements.

• Paid parental leave and adoption reimbursement programs

• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) 

• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

• Tuition Reimbursement and Family Scholarship Programs

• Career development and training opportunities

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