Patient Care Coordinator

About the Role

Relief Chiropractic is seeking a highly accountable, results-driven Patient Care Coordinator to manage patient communication, outbound lead conversion, and new-patient scheduling. This position is primarily REMOTE but the position may require to come into the office occasionaly

This is a performance-based position with clear metrics, structured systems, and high expectations for accuracy and professionalism.

You will be the dedicated voice for Relief Chiropractic and responsible for managing all new-patient opportunities from first contact to appointment completion.

Key Responsibilities

Outbound & Inbound Communication

Make 50+ outbound calls per hour to new leads, referrals, and follow-ups.

Answer inbound calls promptly and professionally.

Return voicemails and text responses within required timeframes.

Provide accurate information about services, offers, and first-visit expectations.

New Patient Conversion

Qualify leads based on clinic requirements.

Convert leads into scheduled appointments following the clinic's rules and availability.

Maintain a 20%+ schedule/booking rate from outbound leads.

Maintain a 90%+ patient show rate through strong communication and reminders.

Take full ownership of each new patient from initial contact to successful arrival.

Scheduling & Calendar Accuracy

Schedule correctly according to Relief Chiropractic's protocols and timing requirements.

Prevent errors such as double-booking, incorrect visit types, or mislabeling.

Document all notes with clarity, accuracy, and consistency.

Monitor daily schedule flow and support the clinic team with accurate information.

Follow-Up & Documentation

Execute structured follow-up sequences via calls, text messages, and voicemails.

Maintain detailed patient notes within the clinic's systems.

Track lead status, appointments, and communication history clearly.

Performance Expectations

This is a statistics-driven position. Representatives must meet or exceed:

50+ outbound calls per hour

20%+ lead-to-appointment conversion rate

90%+ show rate

Consistent schedule accuracy

Clear and complete documentation

Professional, clinic-aligned communication on every call

Performance is reviewed regularly, and ongoing coaching is provided.

Requirements

Required Skills & Qualifications

Excellent spoken English and professional phone presence

Strong organizational skills and high attention to detail

Ability to follow structured scheduling rules accurately

Reliable internet and quiet workspace

Strong typing, note-taking, and multitasking skills

Dependable attendance and strong sense of ownership

Preferred Experience

Healthcare call center or patient scheduling experience

Chiropractic or medical office background

Experience with CRMs, scheduling platforms, or outbound lead campaigns

Compensation

Competitive pay structure including:

Base hourly rate

Performance bonuses tied to metrics and show rates

Opportunities for advancement based on consistent performance

--

How to Apply

Submit your résumé and a short voice recording introducing yourself and explaining why you are confident you can meet the performance expectations of this role.

Expected hours: 20.0 – 35 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: Hybrid remote in Levittown, PA 19057