Portfolio Rent Collection

Portfolio Rent Collection & Support Specialist

This role is central to our portfolio's financial health. As a Portfolio Rent Collection & Support Specialist, you'll drive timely and accurate rent collection across multiple assets, proactively manage delinquencies, and partner closely with onsite teams to keep operations running smoothly. You'll be the go-to resource for resident communication, policy enforcement, and problem-solving, directly influencing net operating income and overall portfolio performance. If you're detail-driven, people-savvy, and motivated by seeing your work make a measurable impact, this role delivers.

Dream Here: Careers at Dream Live Prosper Communities

At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers. We are looking for dedicated, driven professionals to join our team and help us create thriving communities that enrich lives.

Our team members go above and beyond to provide exceptional service, ensuring that our residents love where they live. As a subsidiary of DLP Capital, we uphold a culture of excellence, growth, and purpose. DLP Capital has been recognized on multiple Best Places to Work lists and has been featured on the Inc. 5000 list of fastest-growing companies for 10 consecutive years.

If you're looking for a career with a mission-driven company that values growth, leadership, and impact, Dream Live Prosper Communities is the place for you.

About this Opportunity:

• Location: Remote, Headquarters in St Augustine, FL, and Bethlehem, PA
• Compensation: $5000-$55,000 annually with bonus potential
• Position: This is a full-time position

What we are looking for in a Portfolio Rent Collection & Support Specialist:

• Appfolio experience is a plus
• Professional interpersonal skills
• 1-3 years of experience in property management workflows
• Demonstrates excellent quantitative and problem-solving skills
• Excellent communication skills.
• Ability to work in a collaborative, creative team environment.
• Strong accounting skills are a plus
• Highly organized with strong attention to detail and follow-through.
• Proficiency with Appfolio property management software is a plus
• Ability to work independently while supporting multiple teams.
• Strong communication skills and a professional, respectful approach when dealing with residents.
• Familiarity with landlord-tenant laws and eviction procedures
• Experience in property management, rent collection, accounts receivable, or a related field

What you will do as an Accounts Receivable Specialist:

• Handle sensitive conversations—especially late payments—professionally, focusing on solutions rather than confrontation
• Audit ledger accuracy regularly and report inconsistencies immediately
• Partner with legal teams or eviction counsel to ensure all filings and court documents are complete and timely
• Assist on-site teams with rental application processing and future-resident collaboration.
• Ensure strict confidentiality and accuracy of resident financial information
• Recommend improvements to rent collection processes and portfolio-wide financial systems.
• Process and verify financial adjustments, refunds, and credits.
• Support eviction processes by preparing documentation, coordinating with attorneys, and tracking case status when necessary.
• Coordinate with on-site teams and track all required notices (e.g., late notices, pay-or-quit notices) to ensure compliance with state and local regulations.
• Set up and monitor