Registration Services Representative ll

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Responsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. Assists junior staff by answering questions, supporting the escalation of specific scenarios and resolving day to day issues.
Does this position require Patient Care?
No
Essential Functions
-Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.

• Ensure accurate and complete documentation of all registration activities.
  
• Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
  
• Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
  
• Support junior staff by answering questions, resolving technical challenges, and guiding when to escalate issues.
  
• Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.
  

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years required Knowledge, Skills and Abilities - Proficient knowledge of medical terminology, insurance processes, and registration procedures. - Strong understanding of insurance verification, pre-authorizations, and coordination of benefits. - Experience working with electronic health record (EHR) systems and registration software. - Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders. - Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously. - Ability to exercise discretion and maintain patient confidentiality in handling sensitive information.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)

• Walking Occasionally (3-33%)

• Sitting Constantly %)

• Lifting Occasionally (3-33%) 20lbs - 35lbs

• Carrying Occasionally (3-33%) 20lbs - 35lbs

• Pushing Rarely (Less than 2%)

• Pulling Rarely (Less than 2%)

• Climbing Rarely (Less than 2%)

• Balancing Occasionally (3-33%)

• Stooping Occasionally (3-33%)

• Kneeling Rarely (Less than 2%)

• Crouching Rarely (Less than 2%)

• Crawling Rarely (Less than 2%)

• Reaching Occasionally (3-33%)

• Gross Manipulation (Handling) Constantly %)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly %)

• Foot Use Rarely (Less than 2%)

• Vision - Far Constantly %)

• Vision - Near Constantly %)

• Talking Constantly %)

Hearing Constantly %)

Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$ $27.74/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into