Patient Care Coordinator

Client Care & Support

• Serve as the main liaison for clients, families, and caregivers regarding care-related inquiries.
• Conduct client intake, gather required documentation, and ensure all records are complete and up to date.
• Assist in developing and updating client care plans under company guidelines.
• Address client concerns, resolve issues promptly, and escalate matters when needed.
• Ensure clients receive services that meet their individualized needs.

Scheduling & Staffing

• Coordinate with employee supervisor to maintain caregiver schedules to match client needs.
• Communicate schedule changes, client updates, and assignments with staff in a timely manner.
• Ensure adequate staffing coverage for all shifts, including emergency schedule adjustments.

Administrative Duties

• Maintain accurate client files, visit logs, and compliance documents.
• Assist with keeping up with attendance, time sheets, and service authorizations.
• Assist with onboarding caregivers and ensuring all required credentials are submitted.
• Maintain confidentiality in accordance with HIPAA standards.

Quality Assurance

• Assist with monitor caregiver performance and report any concerns to management.
• Participate in audits, compliance checks, and client satisfaction follow-ups.
• Ensure all care services follow agency policies and state regulations
• Follow up on reports for any incidents or complaints.

Field Support (When Needed)

• Must be willing and able to assist in the field if the agency is short-staffed or in urgent situations.
• Provide direct client care when necessary to ensure continuity of services and client safety.

Marketing & Community Outreach

• Represent the company professionally at community events, health fairs, and networking functions.
• Build and maintain relationships with referral sources, partner organizations, and community groups.
• Assist in developing and implementing marketing strategies to increase client referrals and promote agency services.
• Support efforts to grow the company's presence in the community through outreach, distributing materials, and participating in business development activities.

Collaboration With RN Supervisor

• Work closely with the RN Supervisor during client intake and assessment processes.
• Assist with coordinating and preparing for the RN's initial assessment for each new client.
• Ensure all assessment information is documented accurately and communicated to the appropriate staff.
• Be responsible for creating and distributing a clear, accurate Plan of Care to the assigned aide based on the RN's assessment and client needs.

Qualifications:

• High school diploma or equivalent
• Experience in home care, healthcare administration, or a similar role is strongly preferred.
• Strong communication, time management, and organizational skills.
• Ability to multitask while working in a fast-paced environment.
• Proficiency in Microsoft Office, scheduling software, and electronic health records.
• Compassionate, professional, and customer-service oriented

Job Type: Full-time

Work Location: In person