Specialist, Customer Success

Global Industrial
Corporate Overview
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities
This position supports the customer experience. Our ACE strategy places the customer at the center of our focus. As customers need products and materials to run their business, they require customer support to meet and exceed expectations. This position is aligned to a specialized sales unit and will support customers within that unit for enhanced service and support.

Responsibilities:

• Attends all assigned sales unit team meetings to understand the needs and initiatives of the sales unit.
• Provides customer support to include any of the following requests based on support assignment:
• Provide AM administrative functions such as