Business Systems Analyst

Contract

Primary Responsibilities:

• Provide

Complex Issue Resolution: Serve as the escalation point for technical
issues, guiding the team in troubleshooting and resolving hardware,
software, and network problems.

• Collaborate

with Third-Party Vendors: Act as the primary contact for external
vendors, coordinating support for advanced technical issues and ensuring
timely resolution.

• Support

Core IT Systems: Ensure proper management and support of technologies
including Office 365, Active Directory, Exchange Server, Microsoft Teams
softphones, VPN, RDP, and Windows operating systems.

• Research

and Implement Technical Solutions: Recommend and implement solutions
to improve efficiency and reliability.

• Develop

and Maintain Documentation: Ensure comprehensive documentation of
systems, processes, and troubleshooting procedures for team reference and
knowledge sharing.

Necessary Skills and Qualifications:

• 10+

years of IT experience.

• Proven

expertise in Office 365, Active Directory, Exchange Server, Windows
operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.

• Minimum

5 years of relevant industry experience in a Microsoft enterprise
environment including:

• Understanding

of Windows Client and Windows Server in production environments.

• Configuration

of Windows Infrastructure via Group Policy and/or scripts.

• Adept

at using Powershell to automate and execute tasks.

• Basic

understanding of the TCP/IP Stack and common services such as DNS and
DHCP.

• Microsoft

Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.

• 3+

years of experience with Active Directory Domain Services (AD DS) upgrade,
consolidation and migration projects.

• 2+

years of experience with Office/Microsoft 365 with at least one year of
experience migrating mailboxes.

• 1+

years experience Active Directory Federation Services (ADFS) or Azure
Active Directory and understanding of SAML 2.0 and cloud SSO providers

• Hands-on

experience with AWS infrastructure management and supporting SharePoint
environments would be a plus.

• Strong

troubleshooting and problem-solving skills, with the ability to resolve
complex technical issues efficiently.

• Experience

in coordinating with third-party technical support vendors.

• Proficiency

in creating and maintaining technical documentation.

• Relevant

Microsoft certifications (e.g., Windows Server, Office 365, Azure) are
highly desirable.

• Solid

understanding of IT service management and ITIL best practices is a plus.

• Track

record of continuous learning and adapting to new technologies.

Desired Skills and Attributes:

• Strong

Communication Skills: Ability to articulate technical concepts clearly
to both technical and non-technical audiences.

• Problem-Solving

Mindset: Proactive and solution-oriented approach to addressing
challenges and improving processes.

• Adaptability

and Flexibility: Capable of handling shifting priorities and working
in a fast-paced environment.

• Customer-Focused

Attitude: Dedicated to providing excellent service to internal users
and ensuring their IT needs are met.

Skill Required/Desired Amount of Experience Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams Required 10.0 Years