Administrative Assistant

Job Summary
Evolve Counseling and Wellness is growing We are seeking a friendly, organized, and detail-oriented Healthcare Receptionist / Administrative Assistant to join our team. This role is often the first point of contact for clients and plays a critical role in creating a welcoming, respectful, and supportive environment. The ideal candidate understands the importance of confidentiality, empathy, and professionalism in a mental health setting.

Key Responsibilities

• Greet clients warmly and respectfully, both in person and by phone
• Schedule appointments
• Answer/return calls and emails while maintaining client privacy and discretion
• Verify demographic and insurance information
• Maintain accurate electronic health records in compliance with HIPAA
• Assist with referrals, authorizations, and basic insurance verification
• Communicate and coordinate effectively with clinicians and clinical staff
• Assist with some medical billing
• Attend monthly staff meetings
• Help maintain a calm, organized, and supportive office environment
• Water and care for plants, various other light office duties

Skills

• High school diploma or equivalent (required)
• Previous experience in a healthcare, behavioral health, or mental health office preferred
• Strong interpersonal, communication, and customer service skills
• Ability to interact with clients experiencing emotional or psychological distress with empathy and professionalism
• Proficiency with computers, EHR/EMR systems, and basic office software
• Excellent organizational and multitasking skills
• Commitment to confidentiality and ethical standards
• Reliable, punctual, and team-oriented

Preferred Skills (Nice to Have)

• Experience with mental health or behavioral health practices
• Familiarity with insurance, authorizations, or billing in mental health settings

Benefits

• Competitive pay
• PTO accrual
• Flexible schedule and unlimited reasonable time off as requested
• Supportive team environment

Pay: From $25.00 per hour

Expected hours: 20.0 per week

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person