On-Site Call Center Associate

$ 15.50 / hour  

*This is not a remote position. 

Age Requirements  

Applicants must be 1 8 years of age or older for this position.   

Joining our Call Center  Team means providing the excellent guest experience to every guest , every day, every time.  

With more than 100 rides, an award-winning kids’ area, 33-acre waterpark, shows and attractions, Kings Island offers the perfect combination of world-class thrills and attractions. New in 2023, Adventure Port will feature two new family rides, enhanced theming for Adventure Express, and a new quick service restaurant.  

Some of our amazing perks and benefits:  

• FREE Admission to Kings Island and other Six Flags Parks and Waterparks!  
• FREE tickets for friends and family!  
• Exclusive employee RIDE nights, GAME nights, and FREE FOOD events!  

• Training and development programs with opportunities for advancement!  
• Programs in Food Certification, Diversity & Inclusion, and more!  
• Discounts on park food and merch andise !  
• Discounted on-site dormitory housing for associates living 30+ miles away (18+ only).  

• Answer inbound calls and respond to emails from guests regarding park information, ticketing, events, and amenities.
• Provide accurate, friendly, and timely assistance to guests with questions or concerns.
• Resolve guest issues with professionalism and empathy, ensuring a positive experience.
• Communicate park programs, policies, and accessibility services clearly and effectively.
• Document guest interactions and resolutions in our systems to maintain accurate records.
• Collaborate with team members to ensure consistent and high-quality service.

• Strong phone and email communication skills, including clear, professional etiquette.
• Ability to master multiple computer systems and navigate between applications efficiently.
• Excellent written communication for email correspondence.
• Ability to multitask in a fast-paced call center environment.
• Strong problem-solving skills, remaining patient and poised during challenging situations.
• Positive attitude and strong listening and interpersonal skills.
• Proficiency in data entry and typing; prior call center or office experience is a plus.
• Effective time management and organizational skills.
• Flexibility to work evenings, weekends, and holidays as needed.