Senior Business System Analyst

Join us to apply for the Senior Business System Analyst role at Clio .

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Senior Business Systems Analyst to join our Revenue Operations team in Burnaby, Calgary, Toronto, or remote locations.

• Support the implementation, configuration, support, maintenance, and improvement of our Salesforce platform and integrations with other business systems.
• Consult with stakeholders across departments to gather and analyze requirements and assess business needs.
• Turn complex business requirements into robust, intelligent, and scalable solutions.
• Collaborate with System Administrators and Developers to deliver solutions that delight users, scale to meet growing needs, and integrate seamlessly with existing workflows.
• Work cross‑functionally with Revenue Operations, Sales Operations, Product, Engineering, and Finance to deliver strategic initiatives.
• Foster improved processes by identifying areas for improvement, optimization, and scalability.
• Provide and cultivate a positive support experience for all GTM applications end users.
• Keep up to date with Salesforce and other system releases and best practices.
• Document system configuration and administrative processes, develop process flows, SOPs and other documentation.
• Perform quality assurance testing and monitor data quality and integrity.
• Support user acceptance testing and deployment/release plans.
• Manage incoming requests, tickets, and escalations.
• Other duties as required.

• Post‑secondary education in Computer Science, Information Systems, Business Administration, or a related discipline.
• Experience in a high‑growth B2B SaaS company.
• 3+ years of Salesforce administration experience.
• 5+ years experience as a Business Systems Analyst or similar role.
• Proven business and technical acumen to translate business requirements into functional system designs.
• Excellent consultative questioning and listening skills.
• Natural curiosity and drive to improve, willing to share knowledge.
• Meticulous organization and task‑driven nature.
• Keen attention to detail and strong sense of ownership.
• Ability to consult and work with stakeholders to gather requirements and scope for additional clarity when required.
• Excellent written and verbal communication.
• Self‑motivated, independent, and deadline‑oriented.

• Salesforce Service Cloud Consultant certification.

The expected salary range for this role is $104,200 to $141,000 CAD, depending on experience and location. Other benefits include:

• Competitive, equitable salary with top‑tier health, dental, and vision insurance.
• Hybrid work environment with expectation for local Clions to be in office at least twice per week.
• Flexible time off policy, encouraged 20 days off per year.
• $2,000 annual counseling benefit.
• RRSP matching and RESP contribution.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

We are committed to diversity, equity, and inclusion. We encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. If you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers.

We use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we ensure that a human always reviews AI‑generated output and never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.