Technical Support Specialist

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA$24.00/hr - CA$25.00/hr

Direct message the job poster from Collabera

• Provide hands-on technical support for the organization --- handling employee technology/tickets from beginning to end
• Required desk side support—will need to go to user’s desk and help them with issues at their desk
• Usually more inbound calls than outbound calls but during event/busy time it may be more 50/50
• Create knowledge-based articles as they’re intaking calls when they notice trends so that users can solve issues on their own in the future
• Types of problems:
• Contacting users
• Cleaning up disc space in supporting of Windows 11 migration

Must Have:

• Clear communication
• Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
• Ability to learn quickly
• Experience resolving minor security issues
• Experience in a customer support role
• Microsoft 365
• Windows 10
• SCCM

• Seniority level Entry level

• Employment type Contract

• Job function Information Technology

Referrals increase your chances of interviewing at Collabera by 2x

Markham, Ontario, Canada $55,000.00-$60,000.00 4 days ago

Richmond Hill, Ontario, Canada 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.