Shift Leader

Insomnia Cookies is actively interviewing candidates for the Shift Leader role at our Canadian flagship store adjacent to York University.

We’re not just a cookie company, we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!

As a Shift Leader, you are the captain of our bakery day or night. You understand what it takes to “Own the Night” (and beyond) by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers, but also taking pride in knowing that your leadership as a Shifting Insomniac contributes to a productive and fun night for your store.

• Provide incredible customer service and quality products to all guests throughout the shift.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

• At least 1 year of experience in a customer‑service focused role.
• Experience with Point of Sale systems.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, patient, detail‑focused, and results‑oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 18 kg.
• Must be 18 years or older to be employed.

• Pay rate: $19 USD per hour.
• Flexible part‑time work schedules.
• Paid vacation and sick time off.
• Interactive training and mentorship.
• Job stability with a rapidly growing reputable company.
• Achievable growth/promotions.
• Fun, exciting team environment.
• Employee discount and free cookies with every shift.

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Over 20 years, we’ve grown to over 300 stores worldwide and are revolutionizing the cookie game by truly Imagining What’s Possible !