IAM/IGA Technical Account Manager - Canada

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions.

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

• Communicate with customers and internal teams to explain products and implementation schedules
• Review technical requirements, schedules, and customer interactions
• Assist in Pre-Sales activity helping analyze prospects’ business and technical requirements and developing service propositions that meet those needs
• Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs
• Identify the services and support customers to make effective and productive use of Saviynt platform by bringing in thought leadership in architecture and design
• Produce Service implementation estimates and plans to support the implementation of Saviynt solutions
• Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOWs for Saviynt solutions
• Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch
• Manage the ongoing relationship with customers to ensure continued effective use of Saviynt products
• Analyze customers’ support requirements and identify areas where Saviynt can offer improved service or reduce support costs
• Communicate the Saviynt vision and product roadmap
• Manage upsell and cross-sell opportunities, negotiate contracts and pricing
• Drive expansion opportunities

• Must have a minimum of 8 years of relevant experience in Identity Governance and Administration and/or Identity and Access Management domain
• Must have experience leading delivery projects and strong track record of delivering successful solution outcomes for clients in Identity transformation programs
• Professional work experience as part of an enterprise software company or systems integrator
• Experience interfacing and communicating with clients and partners
• Experience in managing multiple projects
• Experience with project planning, resource management, scope, schedule and status, documentation
• Familiarity with the following technologies a plus: web technologies: XML, SPML/SOAP, Web and Application Servers, HTML, Databases (Oracle, Sybase, MSSQL, MySQL); Directories (LDAP, AD); enterprise HR systems (SAP, PeopleSoft); programming languages such as Java, .NET or C++; identity management provisioning systems (Sun, Oracle, IBM, Novell); security software or internal IT audit experience

• Medical, Dental, Vision, Life Insurance
• Vacation Time
• Sick Time
• Holiday Parties
• Daily Catered Lunches
• Employee Recognition Programs
• Team Socials

Equal Opportunity Employer Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.