Operations Supervisor - York Region

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CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 12,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the evolving healthcare needs of Canadians.

The Operations Supervisor will assist with staff supervision, coaching and scheduling and create a safe and secure home‑like environment for clients, families and staff. The Operations Supervisor may also provide customer service and intake coordination to referral sources, clients and families and liaise with stakeholders to ensure client schedule and funding needs are met, including completion and maintenance of service agreements.

This is a temporary 1‑year contract role for the York and GTA region.

• Supervise and provide direction to staff
• Assist in ensuring that Direct Support Staff are scheduled in homes
• Collaborate with Clinical, Operations Managers and Board Certified Behaviour Analyst where applicable to develop monthly activity recreational plan
• Collaborate with the Clinical team to ensure follow‑through on contracted services, including the Individual Support Plan (ISP)/Plan of Care (POC), and Behaviour Support Plan (BSP) protocols
• Assist in ensuring adherence to policies and procedures as well as regional licensing requirements
• Assist in training and onboarding of Direct Support Staff
• Provide applicable information to Manager for probation and annual performance reviews and performance improvement plans
• Ensure that mandatory and annual training requirements are complete
• Report workplace injuries
• Assist Operations Managers to ensure accurate records of house petty cash and the client’s personal finances (expenditures, reimbursements, may include reconciling the client’s personal funds at month end) and complete audits as per policy
• Assist Operations Managers to ensure completion of recreation/activity summaries are completed and submitted
• Complete monthly summaries for funder

• Have a certificate from a related field such as a diploma in Behavior Science, Developmental Service Worker, Child and Youth Worker, Psychology, Social Work and/or equivalent
• Bring at least two (2) years of experience in a supervisory or leadership role providing support to youth or adults with developmental disabilities and complex needs
• Hold a current CPR and First Aid Certificate
• Hold a valid Class G drivers\' license with clean abstract
• Provide a clear Broad Sector Screen dated within the last 3 months
• Provide an initial medical form and an up-to-date Immunization Record
• Effective oral and written communication skills with proven interpersonal abilities
• Strong administrative and time‑management skills is a must
• Be prepared to participate in Crisis Prevention and Intervention (CPI) Training (de‑escalation and physical management training)
• Be able to provide employee development and coaching in a teamwork environment
• Ability to be well organized, flexible, detail‑oriented and focused on excellence in customer service

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.