Field Service Engineer - Merchant

Field Service Engineer – Merchant at Kongsberg Maritime

Kongsberg Maritime , a subsidiary of KONGSBERG, is a global marine technology company dedicated to delivering innovative and reliable solutions for merchant, offshore, subsea and naval markets. Headquartered in Kongsberg, Norway, the company operates manufacturing, sales and service facilities in 34 countries, and is a market leader in systems for positioning, surveying, navigation and automation.

• Competitive compensation packages
• Excellent healthcare benefits
• Company RRSP plan
• Tuition reimbursement
• Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

• Service onboard vessels with KM Systems
• Troubleshooting via phone and email support lines
• Execute service assignments as requested by the customer
• Timely and accurate completion of service reports, timesheets and expense reports following service assignments per Work Order
• Production and updates to as‑built documentation
• Develop own qualifications through internal/external training courses
• Support sales and marketing with technical information
• Interface with customer and internal engineering groups
• Willingness to travel up to 50‑70%

• Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
• Knowledge of general electrical/electronic control system concepts such as PID controllers, filters, communication protocols
• Provide preventative and corrective maintenance to Kongsberg control systems
• Read and interpret drawings and control system architecture
• PC competency (networking, troubleshooting, module modification)
• Use of a multimeter/SW tools for troubleshooting communication or loop errors
• Understanding of power management systems, generators, and governor control functionality for generators and main engines
• AC/DC electrical motors
• Able to add or modify control logic
• Familiar with communication protocols (CAN, 232, 422, 485, TCP/IP, etc)
• Complete and submit timesheets and expenses in a timely fashion
• Ownership over assigned cases and/or service trips
• Suggest improvements to our products and report needs to Service Manager or product department
• Make proactive suggestions to customers on available upgrades and new products while visiting onboard
• Carry out actions to prevent errors within our delivery and after sales deliveries
• Support aftermarket sales with aftersales quotations

• Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
• Ability to produce and interpret technical documentation
• Ability to troubleshoot low voltage electrical components, use of multimeters, etc.
• Experience with PLC/SCADA systems and their architecture is highly desired
• Able to work under pressure
• Good communication skills and fluent in English (French a benefit)
• Microsoft 365 package user level
• Hold valid passport
• Authorized to work in Canada
• Assist in workshop projects as required
• Availability to travel with short notice, after hours, holidays/weekends, for long periods both locally and internationally

• Act on own initiative, make things happen and accept responsibility for the results
• Make an impact, convince, and persuade others and promote plans and ideas successfully
• Adhere to company rules and procedures and execute plans with commitment and determination
• Analyze complex issues and problems and come up with rational judgments
• Communicate in a clear, precise, and structured way
• Team building skills
• Assist in workshop projects as required

St. Catharines, ON, Canada

Entry level

Full‑time

Information Technology

Maritime Transportation