Coordinator, Quality Assurance MDRD

Coordinator, Quality Assurance – Medical Device Reprocessing Department, Humber River Health, Wilson Site.

Full-time. Primary Monday – Friday, business hours. Non-Union. Reporting to the Senior Director, SPD, Biomedical and Supply Chain Management.

• Spot check for accuracy of all reprocessing parameters including but not limited to decontamination processes, prep & assembly processes, sterilization processes and case cart picking and delivery/stocking.
• Obtain, correlate and summarize trends from spot check data.
• Process sterilization recalls, and assist in collecting, returning and/or corrective actions for recalled products in collaboration with the Manager MDRD.
• Provide support to MDRD leadership with coaching departmental and clinical staff in reprocessing workflows and processes including standards of tracking and coordinating medical devices, medical instruments, and loaner instruments.
• Correspond and coordinate timely delivery of medical device requests with vendors and Procurement.
• Interview stakeholders and process owners to define processes, including their scope, to gather potential data, information and/or requirements for said processes and for technical or digital solutions.
• Review best practices and evidence‑based healthcare reprocessing literature to inform recommendations & selection of alternative approaches for reprocessing improvements and/ or required solutions.
• Implement development of workflow recommendations based on gathered data and best practice research, stakeholder interviews and engagement, in collaboration with the relevant parties.
• Quality check to ensure process mapping is complete, capturing all steps of a work activity and all relevant parties involved in carrying out each step.
• Recommend to Supervisor QA‑MDRD design, implementation, and maintenance of operational process improvements and share related information based on data and trends.
• Quality check incoming inspections, testing, preventative and corrective maintenance to ensure that they are documented correctly and accurately for all reprocessed devices and reprocessing equipment.
• Assist with managing the full spectrum of reprocessed medical device tracking from entry of new medical devices to their disposal.
• Generate and tabulate reports from T‑Doc on staff productivity, departmental accuracy and utilization of resources.
• Generate utilization reports for staff errors, departmental errors, productivity reports and medical devices.
• Track medical device depreciation and produce forecast for medical device replacements.
• Track repairs on instruments and reprocessing equipment.
• Act as a change agent, providing staff with positive reinforcement and demonstration of new skills and techniques.
• Assist Supervisor QA‑MDRD with implementation of performance metrics to analyze and determine process improvement success, which may include working with multiple stakeholders to ensure cohesive and attainable measures of success.
• Gather post‑implementation data and metrics to measure success.

• Graduate of a recognized MDR program required.
• Certified Medical Device Reprocessing Technician (CMDRT) required.
• Member of the Medical Device Reprocessing Association of Ontario (MDRAO) required.
• 2 years of recent experience in MDR including coordination and data gathering and coordination required.
• 2 years of experience in a computerized healthcare environment preferred.
• MS Office (Outlook, Word, Excel, PowerPoint, etc.) required.
• Knowledge and applied experience of healthcare MDRD requirements, working knowledge of communications technological skills required.
• Interpersonal, negotiation, problem‑solving, customer service skills required.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do, we foster a culture where everyone feels respected, valued and empowered to contribute. We welcome applications from individuals of all equity‑deserving groups, including Indigenous peoples, racialised communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors.

Under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground. Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

Not applicable

Full‑time

Quality Assurance

Hospitals and Health Care