Team Lead, Field Services

J.D. Irving, Limited

Reporting to the Director, Facilities and TFO, the Team Lead, Field Services will be a collaborative member of the Operations solutions that satisfy business and operations requirements through the implementation of leading best practices in an assigned geographic region. This role requires an on-site presence. All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

• Prioritizing and assigning work intake and escalations
• Working closely with the business on requirements and deadlines
• Working with the PMO and RMO on project requirements
• Resolution Management
• Change Management
• Coaching your team toward their development goals
• Daily Management
• Execution of defined and specific customer service requests and customer project tasks
• Execution of field site preventative maintenance
• Provide timely service reporting
• Execution of lifecycle activities for end‑user devices, endpoint network switching and Microsoft server hardware
• Collaborate with Facilities on site hardware lifecycle and standards
• Grow the JDI IT brand with superior customer service
• Build relationships with our customers and vendors
• Manage regions field support partnerships

• Education: University degree or college diploma
• Valid driver’s permit
• Analytical problem‑solver
• Expert knowledge of desktop applications: Windows 10, Windows 11, Teams, Office 365, Microsoft Edge, Google Chrome, SCCM remote control, Juniper remote access, Apple OS
• Expert knowledge of end‑user computing technologies: desktops, laptops, mobile devices/tablets (both Android and Apple)
• Knowledge of video‑conferencing technologies
• Knowledge of server hardware, Microsoft Server operating systems and Cisco edge devices

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and employs 20,000 dedicated employees. We nurture talent and create an inclusive workplace that lets you grow across our operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability can be made at any stage of application and employment, and we encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

We appreciate your interest; however, only candidates selected for an interview will be contacted.