Senior Account Manager

Opportunity knocks – you could be our next Senior Account Manager.

As a Senior Account Manager, you ensure that complex client projects are delivered on time, on budget and to agency standards, while taking greater ownership of client relationships and strategic direction. You balance strong organizational discipline with mature leadership, communication and strategic thinking skills. You put Humanology into action every day, blending human insight, creativity, data and AI to drive measurable growth. Success in this role is reflected in consistent project profitability, client satisfaction and your ability to guide strategy while translating it into seamless execution.

You bring strong energy and personality to your work. You are a relationship builder who connects quickly and a change maker who moves ideas into action with confidence and collaboration.

This role calls for someone comfortable wearing many hats. Ideally, you have the ability to manage all elements of digitally focused, agile marketing efforts, including campaign planning, project management, analytics and optimization, creative development and asset production. You provide strong strategic guidance to clients and internal teams, helping everyone connect the dots across marketing initiatives that drive the business forward.

• Maintaining strong communication and trusted relationships with multiple senior client stakeholders
• Independently leading complex, integrated marketing projects from planning through execution
• Managing scopes, budgets, timelines and profitability accurately while identifying risks early and proposing solutions
• Leading client communications, anticipating their needs and handling difficult conversations with professionalism
• Co‑creating, guiding and optimizing digital‑first marketing programs using insights and performance data
• Confidently advising clients on strategy, best practices and emerging trends
• Setting KPIs, tracking results and translating data into clear insights, recommendations and next steps
• Co‑leading monthly reporting calls and business reviews by connecting learnings to measurable business outcomes
• Briefing and collaborating with internal specialists to ensure clarity, alignment and efficient delivery
• Training teammates on tools, processes and AI‑enabled workflow improvements to drive efficiency
• Identifying workflow inefficiencies and resolving operational challenges to ensure accounts operate smoothly
• Leading a highly‑connected cross‑functional team, supporting sprint planning and resource prioritization
• Identifying upsell opportunities, leading parts of proposals and contributing to new business
• Mentoring junior team members by providing structured feedback and demonstrating JK’s values
• Gathering client feedback through the Client Experience program and acting on insights to elevate satisfaction
• Contributing to a positive and productive team environment while representing JK’s values consistently

• 6+ years in the marketing industry, agency experience required
• Strong experience leading integrated and digital marketing programs
• Proven ability to independently manage client relationships and complex projects
• Ability to translate client goals into actionable briefs, plans and measurable outcomes
• Strong understanding of digital channels, performance optimization and analytics
• Experience in coaching and mentoring others
• Exceptional organizational and communication skills, both verbal and written
• Ability to stay calm under pressure and maintain a solutions‑first mindset
• Comfort with AI‑enabled tools and adopting new technologies to improve efficiency
• Ability to switch gears often and manage competing priorities
• Looking for a long‑term opportunity in a continuously evolving environment

• Volunteer days
• Bonus days
• Accommodating work hours
• WFH/hybrid model
• Seasonal health and wellness program
• Other rewards and recognition opportunities

Jan Kelley is committed to having a workforce that reflects the communities in which we live and work. As an organization, we are focusing our efforts to ensure that we recognize the unique needs and diverse talents that drive our business forward.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please.

Location: Mississauga, Ontario, Canada