Technical Account Manager

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This range is provided by Uzado Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA$75,000.00/yr - CA$125,000.00/yr

About Uzado Inc.
At Uzado Inc., we simplify cybersecurity and compliance for businesses of all sizes. Our mission is to help organizations understand, manage, and reduce their cybersecurity risk. We offer a suite of services including managed security, compliance advisory, and risk assessments — all designed to give our clients peace of mind in a rapidly evolving threat landscape.

About Uzado Inc.
At Uzado Inc., we simplify cybersecurity and compliance for businesses of all sizes. Our mission is to help organizations understand, manage, and reduce their cybersecurity risk. We offer a suite of services including managed security, compliance advisory, and risk assessments — all designed to give our clients peace of mind in a rapidly evolving threat landscape.
We’re looking for a proactive, technically savvy Technical Account Manager (TAM) to join our growing team. This client-facing role is crucial in helping our clients successfully adopt and optimize Uzado’s cybersecurity services and solutions.
Key Responsibilities

• Act as the primary technical point of contact for assigned clients, ensuring a high level of satisfaction and service delivery.
• Guide clients through onboarding and implementation of Uzado’s cybersecurity and compliance services, including MDR, vulnerability management, incident response, and GRC solutions.
• Understand each client's unique IT environment, compliance obligations, and security posture to tailor recommendations and strategies.
• Conduct regular client check-ins, performance reviews, and technical business reviews (QBRs).
• Collaborate cross-functionally with Uzado’s SOC analysts, compliance consultants, and engineering team to ensure seamless service delivery and issue resolution.
• Advise clients on cybersecurity best practices, threat trends, and how to continuously improve their security maturity.
• Help identify opportunities for account expansion and participate in the renewal process with the account management team.
• Stay up to date with industry standards (NIST, ISO 27001, etc.) and emerging threats to inform client strategy.
  

• Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or equivalent experience.
• 3+ years in a technical account management, customer success, or client-facing technical role in cybersecurity or managed services.
• Strong understanding of cybersecurity frameworks, threat detection, and regulatory compliance (e.g., PCI DSS, HIPAA, SOC 2).
• Familiarity with security tools such as SIEMs, EDR/XDR platforms, firewalls, vulnerability scanners, and cloud security tools.
• Excellent communication, presentation, and problem-solving skills.
• Ability to translate technical details into business value for executive stakeholders.
• Cybersecurity certifications such as CISSP, CISM, Security+, or CEH are highly desirable.
  

• Experience working in or with managed security service providers (MSSPs).
• Knowledge of cloud environments (AWS, Azure, GCP) and hybrid IT infrastructures.
• Background in compliance auditing or consulting.
  

• A collaborative and supportive team environment.
• Opportunities for growth in a fast-paced cybersecurity firm.
• Competitive compensation, benefits, and ongoing professional development.
• A chance to make a real impact helping clients reduce cyber risk and meet compliance goals

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Computer and Network Security

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